A long time ago I created an old account. When I got a new phone recently, I created a...

GetHuman-elliotlw's customer service issue with Supercell from August 2018

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The issue in GetHuman-elliotlw's own words
A long time ago I created an old account. When I got a new phone recently, I created a new account to play again with my friends. When I did this all of my friends create new accounts. Then one of my friends contacted supercell and said can I get my old account back. When he did this his new account got banned but he emailed them more and they eventually re-gave him his old account back. I just tried the same exact thing and I’ve emailed supercell and nothing is working. My new account is now banned, and I can’t get back into it. I can’t re-download the game because it still says I am band. When I’ve emailed supercell lately they keep telling me I need to contact them through game if I could get the old account back I’ll be very happy. The account is called CaptainKirk Townhall level nine. I did not have a builder base because that was not in the game when I play previously. I believe my level was ***. If you could get back to me and help me get my old account back, I’ll be very grateful. Thank you.
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Supercell

Customer service issue
Reported by GetHuman-elliotlw
Aug 21st, 2018 - a mon ago
I have an issue with Supercell too
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GetHuman-elliotlw started working on this issue
Aug 21st 10:29pm
GetHuman-elliotlw tried contacting Supercell
Aug 21st 10:30pm