I tried to purchase a chest of gems on my Android and the first time i selected it I go...

GetHuman914768's customer service issue with Supercell from July 2018

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Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman914768's own words
I tried to purchase a chest of gems on my Android and the first time i selected it I got “Already own this item” .. I hit it again, said the same thing. I then realized I got double charged for the two chest and I didn’t even get the gems? I contacted Google and they canceled the one order but they said they couldnt request a refund because the payment had gone through already and to contact you guys. I’m either looking for my money back to buy a google play card this time rather than use my debit OR get the ***** gems that i got $**.** taken out for.
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Supercell

Customer service issue
Reported by GetHuman914768
Jul 25th, 2018 - 10 mons ago
I have an issue with Supercell too
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Timeline
GetHuman914768 started working on this issue
Jul 25th, 2018 7:27am
GetHuman914768 indicated the issue is not fixed yet.
Jul 25th, 2018 9:20am