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The issue in GetHuman-rosefeta's own words
We stay at Super * all the time, but NEVER have we seen such a run down motel as the one you have in Helena, Montana. Dirty carpets with cigarette burns all over, Lino in bathroom burn holes galore. The outside entrance door is not locked. A room key is not necessary as the whole locking mechanism has been removed. Certainly a safety concern for your guests. This motel requires an immediate refresh. *PS we have never complained about any restaurant or motel in all the years that we have travelled, but this left us quite disappointed. *Thanks
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