They said it was through a travel agent. We did not use an agent. - Cancel a reservatio...

GetHuman606656's customer service issue with Super 8 from April 2018

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Help with my Super 8 issue
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
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The issue and preferred resolution, in GetHuman606656's own words:
Cancel a reservation ... They said it was through a travel agent. We did not use an agent.
My Brother who made the reservation to attend his Sons graduation from Marine Boot Camp has terminal cancer and was hospitalized. Hence not being able to travel.
A refund would be fair. The woman he made the reservations with, when asked about cancelation and she said that they wouldn't even charge his card until he checked out. Well, they did charge his card the next week. His name is Christopher Taylor. He made reservations with Super * Port Royal **** Ribaut Rd
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Super 8

Motel reservations
Customer service issue
Reported by GetHuman606656
Apr 18th, 2018 - 3 mons ago
I have an issue with Super 8 too
Not resolved
Seen by 4 customers so far
Similar issue to 6 others
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Timeline
GetHuman606656 started working on this issue
Apr 18th 2:07am