I wrote to you twice to cancel my deceased husband's account and to receive a refund...

GetHuman5514143's Account Access issue with Sunpass from December 2020

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Before contacting them, items GetHuman5514143 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5514143's own words
I wrote to you twice to cancel my deceased husband's account and to receive a refund for the amount left in it. I included a death certificate copy, his account number, and license plate number. No one can find a trace of what I mailed. This has been gong on since Oct. I mailed everything to the address I was given in Ocoee, FL. *My husband's name is Robert Ohl. His account number is ******, and his license plate is K***QM. *I can't understand why the paperwork can't be located. I shouldn't have to send all of it again and be trying to solve this on line. Hopefully you can take care of this.*Thank you.*Carolyn Ohl

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Sunpass

Account Access issue
Reported by GetHuman5514143
Dec 2nd, 2020 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 329 others
0 customers following this

Timeline

GetHuman5514143 started working on this issue
Dec 2nd, 2020 5:50pm
GetHuman5514143 indicated the issue is not fixed yet.
Dec 2nd, 2020 10:37pm
GetHuman5514143 indicated the issue is not fixed yet.
Dec 2nd, 2020 10:40pm

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