Hi I received an invoice********** from Sunpass indicating toll charge for my car, onli...

GetHuman2599850's customer service issue with Sunpass from March 2019

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The issue in GetHuman2599850's own words
Hi I received an invoice********** from Sunpass indicating toll charge for my car, online I filed a dispute about the charge, as my car was park here in Pensacola*Milton FL and not in southern florida at the time of the picture.*I expected to get a call from Sunpass to get this cleared up but instead I got another invoice with different invoice ********** and now a pay by date this time.*I check my AllState Drivewise app and it confirms that my car was not driven that day at all.*The tail lights do not match up to my car as well. What I can make out from the poor quality picture tells me it is not even the same make or model.*I can't see the license plate clearly in the picture.**I would like Sunpass to call me so that this can be cleared up.

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Sunpass

Customer service issue
Reported by GetHuman2599850
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 46 customers so far
Similar issue to 665 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman2599850 started working on this issue
Mar 26th, 2019 9:02pm
GetHuman2599850 indicated the issue is not fixed yet.
Mar 29th, 2019 9:48pm

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