I have insane amount of over draft fees and insufficient funds because you guys keep ta...

GetHuman-marbono's customer service issue with Sunpass from August 2018

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The issue in GetHuman-marbono's own words
I have insane amount of over draft fees and insufficient funds because you guys keep taking money out for no reason at all. It should not be An auto Pay Refund for you guys to take as much money out as possible. You should have cancelled all the accounts like a smart company would or at least notify people through text. Most now a days don't even keep up with email.... This is unacceptable, and you all know very well that it is. It should not be constant withdrawls from bank accounts at free will. Nor should it be in the increments of ** dollars when you dont even use the tolls that many times a week. So for me to have payed over *** in the recent days for only to take * tolls per week is absolutely mind boggling. people have children to pay for, mouths to feed. not only do i not get a pay check this week to pay back negative funds in my bank account... and lets face it guys, you need to have empathy for people like us severs, where we make our money in cash every night. **** im using my small pay check for (TOLLS..... gas, ect.) So im not constantly checking my bank acccount to see how much is there because its normally always good!!! UNTIL i started auto pay and using you guys... **Sincerely concerned. Thank you**Cello

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Customer service issue
Reported by GetHuman-marbono
Aug 18th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 203 others
0 customers following this


GetHuman-marbono started working on this issue
Aug 18th, 2018 5:11pm