I have insane amount of over draft fees and insufficient funds because you guys keep ta...
GetHuman-marbono's customer service issue with Sunpass from August 2018
Help with my Sunpass issue
First: share to improve GetHuman-marbono's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-marbono's next move: talk to Sunpass when they open.
Sunpass's call center is closed now. We will send GetHuman-marbono a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-marbono may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-marbono's own words
I have insane amount of over draft fees and insufficient funds because you guys keep taking money out for no reason at all. It should not be An auto Pay Refund for you guys to take as much money out as possible. You should have cancelled all the accounts like a smart company would or at least notify people through text. Most now a days don't even keep up with email.... This is unacceptable, and you all know very well that it is. It should not be constant withdrawls from bank accounts at free will. Nor should it be in the increments of ** dollars when you dont even use the tolls that many times a week. So for me to have payed over *** in the recent days for only to take * tolls per week is absolutely mind boggling. people have children to pay for, mouths to feed. not only do i not get a pay check this week to pay back negative funds in my bank account... and lets face it guys, you need to have empathy for people like us severs, where we make our money in cash every night. **** im using my small pay check for (TOLLS..... gas, ect.) So im not constantly checking my bank acccount to see how much is there because its normally always good!!! UNTIL i started auto pay and using you guys... **Sincerely concerned. Thank you**Cello
GetHuman-marbono did not yet indicate what Sunpass should do to make this right.
I have an issue with Sunpass too
How GetHuman-marbono fixed the problem
We are waiting for GetHuman-marbono to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.