I have a car. My son put a mini sun pass in it. He does not remember the user name or...

GetHuman-zharus's customer service issue with Sunpass from June 2018

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The issue in GetHuman-zharus's own words
I have a car. My son put a mini sun pass in it. He does not remember the user name or PIN number. I don't have the user name or PIN number and would like to replenish the account. We have received a notice that says that the balance on it is *. I have the license plate and account number and transponder number. I would like to reset user id, and password. Could you e-mail me how I will do this?
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Sunpass

Customer service issue
Reported by GetHuman-zharus
Jun 13th, 2018 - 9 mons ago
I have an issue with Sunpass too
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Seen by 4 customers so far
Similar issue to 45 others
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Timeline
GetHuman-zharus started working on this issue
Jun 13th, 2018 1:57pm