My name is William Kyle Payne I opened a account with u guys around September ****. Wel...

GetHuman-willsgir's Account Access issue with SunTrust Bank from March 2021

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-willsgir's own words
My name is William Kyle Payne I opened a account with u guys around September ****. Well not to long after opening a account with you i went to jail and was in there for about * months. I was arrested before I even received my debt card in the mail. Well a couple months later my house burnt down so I lost Everything. Including all my bank account information my account and routing number my all my mobile banking information my login information everything. My phone that had my email address on it and I was not able to get the same number so how do I go by getting my bank account information. How can I order a new debit card and get my mobile app stuff reset and get my routing and account number without all my information. I don't remember my login info or password or the email. I live in Alabama and applied and set up my account online and with mobile number I still have money in my account and my unemployment checks are still being deposited in the account. Thanks

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SunTrust Bank

Account Access issue
Reported by GetHuman-willsgir
Mar 31st, 2021 - 4 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 625 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number

Timeline

GetHuman-willsgir started working on this issue
Mar 31st 6:38am