I opened an account with SunTrust April ****. It was locked until I verified my identit...

GetHuman-sandpow's customer service issue with SunTrust Bank from March 2021

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The issue in GetHuman-sandpow's own words
I opened an account with SunTrust April ****. It was locked until I verified my identity by going into local branch and showing sscard and drivers license. They were supposed to unlock my account that day, but still haven't resolved the issue. I've been informed that I needed to do the same thing for verification of identification. I currently have no transportation and can't go to a local branch. I can email a pic of my ga Driver's license front and back, and a pic of my sscard if they will allow it.

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SunTrust Bank

Customer service issue
Reported by GetHuman-sandpow
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 620 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number


GetHuman-sandpow started working on this issue
Mar 24th 7:14pm