I opened an account with SunTrust April ****. It was locked until I verified my identit...

GetHuman-sandpow's customer service issue with SunTrust Bank from March 2021

4 views | 620 similar | 0 following
Help with my SunTrust Bank issue
Next: our robot will wait on hold for GetHuman-sandpow to get a SunTrust Bank rep on the line!
Always use the GetHuman Phone to call SunTrust Bank. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-sandpow's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-sandpow's own words
I opened an account with SunTrust April ****. It was locked until I verified my identity by going into local branch and showing sscard and drivers license. They were supposed to unlock my account that day, but still haven't resolved the issue. I've been informed that I needed to do the same thing for verification of identification. I currently have no transportation and can't go to a local branch. I can email a pic of my ga Driver's license front and back, and a pic of my sscard if they will allow it.

GetHuman-sandpow did not yet indicate what SunTrust Bank should do to make this right.

How GetHuman-sandpow fixed the problem

We are waiting for GetHuman-sandpow to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SunTrust Bank's attention and get better help faster. Tap below to get started.
Having SunTrust Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sandpow fixes it.
This email address isn't valid

SunTrust Bank

Customer service issue
Reported by GetHuman-sandpow
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 620 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number

Timeline

GetHuman-sandpow started working on this issue
Mar 24th 7:14pm