My name is Sandra K. McDonald. Last four of social ****. I opened an account April...

GetHuman5883687's Account Access issue with SunTrust Bank from March 2021

Help with my SunTrust Bank issue
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Before contacting them, items GetHuman5883687 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5883687's own words
My name is Sandra K. McDonald. Last four of social ****. I opened an account April **** with SunTrust and was recently informed that my account was locked still. I've taken a pic of my Ga driver's license, front and back, and hoping to attach it with this email for verification. Also my social security card. At this time, I have no means of transportation, and it'll be a couple of weeks before I have it back. I've not been able to get a ride to the nearest branch with my id. I've been trying to resolve this issue since not long after I opened the account. I've verified my identity once already personally at the SunTrust in McDonough on Jonesboro Rd. I don't understand why this issue wasn't resolved then when that's all I had to do. Please advise asap. I can't get direct deposit or deposit anything without account access, and my information. My telephone number is (***)***-**** secondary is (***)***-****, if I need to be reached.*Thank you,*Sandra McDonald

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SunTrust Bank

Account Access issue
Reported by GetHuman5883687
Mar 24th, 2021 - a month ago
Not resolved
Seen by 5 customers so far
Similar issue to 619 others
0 customers following this

Timeline

GetHuman5883687 started working on this issue
Mar 24th 7:09pm