I got locked out of my online banking and I need to send me a one-time code to my phone...

GetHuman5130251's Account Access issue with SunTrust Bank from September 2020

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5130251's own words
I got locked out of my online banking and I need to send me a one-time code to my phone number on file I didn't have the phone I had disconnected the phone and got a new phone number that I put on my online banking but it wasn't on the profile at the bank so I reactivated my old phone number now I can get a one-time code and I can't reach anybody I have a family emergency and I need to have my account unlocked so I can send money they called me today about a $*** charge on my credit card it was me I don't know why they're calling and checking I did it through wish

GetHuman5130251 did not yet indicate what SunTrust Bank should do to make this right.

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SunTrust Bank

Account Access issue
Reported by GetHuman5130251
Sep 11th, 2020 - 5 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 560 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number

Timeline

GetHuman5130251 started working on this issue
Sep 11th, 2020 1:26am

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