Sent money to my daughter’s account via zelle Sunday evening. Was advised for security...

GetHuman2304652's customer service issue with SunTrust Bank from February 2019

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The issue in GetHuman2304652's own words
Sent money to my daughter’s account via zelle Sunday evening. Was advised for security reasons ST would hold the money for ** hours and that I needed to call ST immediately. However, when I called it was an automated line and advised the system was down??? The money still has not moved my acct to hers - nor has anyone called to verify the transaction. I have tried calling different numbers without success. I am beyond frustrated. When I finally get a “human” I am put on hold and left there. The automated system does not have a number for my question - so I push “*” for a representative. Which is more wasted time - put on hold for longer waits of time while they try to find someone that can help me. Only to be left on hold in the hopes I will give up and hang up. If ST is going to offer the service through “Zelle” would think those working at ST could help the client. I need to know what is going on and would appreciate your help resolving the problem. Thanking you in advise for your help.

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SunTrust Bank

Customer service issue
Reported by GetHuman2304652
Feb 26th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1029 others
0 customers following this

Timeline

GetHuman2304652 started working on this issue
Feb 26th, 2019 4:57pm

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