Sent money to my daughter’s account via zelle Sunday evening. Was advised for security...

GetHuman2304652's customer service issue with SunTrust Bank from February 2019

3 views | 1029 similar | 0 following
Help with my SunTrust Bank issue
Next: our robot will wait on hold for GetHuman2304652 to get a SunTrust Bank rep on the line!
Always use the GetHuman Phone to call SunTrust Bank. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2304652's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2304652 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman2304652's own words
Sent money to my daughter’s account via zelle Sunday evening. Was advised for security reasons ST would hold the money for ** hours and that I needed to call ST immediately. However, when I called it was an automated line and advised the system was down??? The money still has not moved my acct to hers - nor has anyone called to verify the transaction. I have tried calling different numbers without success. I am beyond frustrated. When I finally get a “human” I am put on hold and left there. The automated system does not have a number for my question - so I push “*” for a representative. Which is more wasted time - put on hold for longer waits of time while they try to find someone that can help me. Only to be left on hold in the hopes I will give up and hang up. If ST is going to offer the service through “Zelle” would think those working at ST could help the client. I need to know what is going on and would appreciate your help resolving the problem. Thanking you in advise for your help.

GetHuman2304652 did not yet indicate what SunTrust Bank should do to make this right.

How GetHuman2304652 fixed the problem

We are waiting for GetHuman2304652 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SunTrust Bank's attention and get better help faster. Tap below to get started.
Having SunTrust Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2304652 fixes it.
This email address isn't valid

SunTrust Bank

Customer service issue
Reported by GetHuman2304652
Feb 26th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1029 others
0 customers following this


GetHuman2304652 started working on this issue
Feb 26th, 2019 4:57pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies