tired of trying * wks trying to get human voice need to reset password for on line bank...

GetHuman1334876's customer service issue with SunTrust Bank from October 2018

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SunTrust Bank's call center is closed now. We will text or email GetHuman1334876 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1334876 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1334876 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman1334876's own words
tired of trying * wks trying to get human voice need to reset password for on line banking worried my bills are overdue
GetHuman1334876 did not yet indicate what SunTrust Bank should do to make this right.
I have an issue with SunTrust Bank too
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SunTrust Bank

Customer service issue
Reported by GetHuman1334876
Oct 12th, 2018 - 5d ago
I have an issue with SunTrust Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 524 others
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Timeline
GetHuman1334876 started working on this issue
Oct 12th 8:41pm