I have just bought a new laptop and when I tried to access my account I was rejected as...

GetHuman-iansnow's customer service issue with SunTrust Bank from September 2018

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The issue in GetHuman-iansnow's own words
I have just bought a new laptop and when I tried to access my account I was rejected as being suspicious. I was told that I would be sent One Time Pass Code. I was also told that if I tried to leave the Suntrust page the Pass Code would be invalidated. I have been sent * Pass Codes ******, ****** and ****** but I need to leave the page in order to read my emails. Thus all were invalidated. Catch **!!! I am resident in England so you cannot communicate with me other than by email. Please help. I have bills to pay.*Richard Ian Snowden*Account ending ****
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SunTrust Bank

Customer service issue
Reported by GetHuman-iansnow
Sep 19th, 2018 - 6 mons ago
I have an issue with SunTrust Bank too
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Seen by 3 customers so far
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GetHuman-iansnow started working on this issue
Sep 19th, 2018 4:58pm