I have just bought a new laptop and when I tried to access my account I was rejected as...
GetHuman-iansnow's customer service issue with SunTrust Bank from September 2018
Help with my SunTrust Bank issue
First: share to improve GetHuman-iansnow's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-iansnow to get a SunTrust Bank rep on the line!
Always use the GetHuman Phone tocall SunTrust Bank. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-iansnow may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman-iansnow's own words
I have just bought a new laptop and when I tried to access my account I was rejected as being suspicious. I was told that I would be sent One Time Pass Code. I was also told that if I tried to leave the Suntrust page the Pass Code would be invalidated. I have been sent * Pass Codes ******, ****** and ****** but I need to leave the page in order to read my emails. Thus all were invalidated. Catch **!!! I am resident in England so you cannot communicate with me other than by email. Please help. I have bills to pay.*Richard Ian Snowden*Account ending ****
GetHuman-iansnow did not yet indicate what SunTrust Bank should do to make this right.
I have an issue with SunTrust Bank too
How GetHuman-iansnow fixed the problem
We are waiting for GetHuman-iansnow to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.