I would really appreciate someone giving me an answer as to how come I need to go to a...

GetHuman-tjgeitz's customer service issue with SunTrust Bank from August 2018

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The issue in GetHuman-tjgeitz's own words
I would really appreciate someone giving me an answer as to how come I need to go to a branch to resolve suspicious activity on my BRAND NEW account that I haven't used for anything. so please someone needs to explain to me why I'm being flagged or how i could possibly have a note on my account not to handle my account over the phone due to suspicious activity. The only thing suspicious here is my account being blocked I have never used it before so therefore is impossible to have such activity on my account. I've called countless numbers and want this resolved asap without having to come in. I live currently *** miles or so from Orlando dont know anywhere closer as I was going to move to orlando quite soon. This is ridiculous to say the least and I deserve answers. Thanks
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SunTrust Bank

Customer service issue
Reported by GetHuman-tjgeitz
Aug 16th, 2018 - a yr ago
I have an issue with SunTrust Bank too
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Seen by 6 customers so far
Similar issue to 327 others
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman-tjgeitz started working on this issue
Aug 16th, 2018 4:18pm
GetHuman-tjgeitz indicated the issue is not fixed yet.
Aug 16th, 2018 10:39pm
GetHuman-tjgeitz indicated the issue is not fixed yet.
Aug 18th, 2018 12:25pm