Hello, an authorized charge for $**.** came through on my account last night from a sit...

GetHuman-sarah_si's customer service issue with SunTrust Bank from June 2018

Help with my SunTrust Bank issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-sarah_si's own words
Hello, an authorized charge for $**.** came through on my account last night from a site called POF, causing my account to go into the negative. I need this reversed ASAP. Because there was not enough money in my account, how did this charge even come trough? Shouldn't it have declined? I have already reached out to POF, but they are not open yet. I really need that money back, because as it stands I will not have gas money to get to work tomorrow. I had planned this week very carefully because I had a lot of expenses. Again, please decline this charge or whatever you have to do, and I will continue to reach out to this company. Thank you!
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SunTrust Bank

Customer service issue
Reported by GetHuman-sarah_si
Jun 28th, 2018 - 10 mons ago
I have an issue with SunTrust Bank too
Fixed
Seen by 4 customers so far
Similar issue to 214 others
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman-sarah_si started working on this issue
Jun 28th, 2018 12:24pm
GetHuman-sarah_si indicated the issue is not fixed yet.
Jun 28th, 2018 1:25pm