I had a claim opened on Sept *th to have my solar removed from my home to replace the r...

GetHuman-gilhna's customer service issue with SunRun from November 2018

2 views | 31 similar | 0 following
Help with my SunRun issue
First: share to improve GetHuman-gilhna's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gilhna's next move: call SunRun.
The best way to get your problem resolved is to tap the button below to start calling SunRun. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-gilhna may need:
Account holder name, Account number, and Billing address
The issue in GetHuman-gilhna's own words
I had a claim opened on Sept *th to have my solar removed from my home to replace the roof. on Sept ** th a sun run crew removed my solar.... The roofing job was completed on Oct * st .... Ive still no solar.... Ive tried reaching out to Connor my Sun Run field rep ... He does not respond ... I call the Customer service line and have been on hold for two hours now ! Ive emailed DeNae the original rep who set up my claim and was my point of contact ... Crickets there too! Your Customer Service is truly the worst ive ever seen and Im begining to get upset.... Id truly appreciate service on my Home to close this issue out **Gil Dickason***** *Fox Ridge Way *Upland Ca *******Call Back * ***-***-****

GetHuman-gilhna did not yet indicate what SunRun should do to make this right.

How GetHuman-gilhna fixed the problem

We are waiting for GetHuman-gilhna to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SunRun's attention and get better help faster. Tap below to get started.
Having SunRun issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gilhna fixes it.
This email address isn't valid

SunRun

Customer service issue
Reported by GetHuman-gilhna
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 31 others
0 customers following this

Timeline

GetHuman-gilhna started working on this issue
Nov 7th, 2018 7:21pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies