Before contacting them, items GetHuman-bkradatu may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-bkradatu's own words
I am a Sunlife client with access id ************ and when trying to access my account the challenge question was "Where did you first meet your spouse and I said Toluca but I was told that it did not match your records. A telephone number was provided which was *-***-***-**** which I was not able to make work perhaps I am in Mexico. What do I have to do while here in Mexico in order to access my account.*Best regards,**Bruno Konrad Radatus
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