We have a Biltmore heated mattress pad, model SCMP K. CP**, RN******. The king size p...

GetHuman-terryaco's Complaint issue with SunBeam from October 2019

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The issue in GetHuman-terryaco's own words
We have a Biltmore heated mattress pad, model SCMP K. CP**, RN******. The king size pad has stopped has stopped heating on one side. We have tried the troubleshooting and reset tips that are on line, to no avail. This is the second failure on * of these pads. Both failures occurred within * months of getting the new pad. The first pad was replaced by the retailer where we purchased the pad. They no longer sell this item. We also bought one for our daughter, and hers has failed on one side as well. These three failures makes me think something is wrong with this model.*How can we get a refund for our purchase? If no refund, how can we get a replacement pad?*This is not our typical experience with Sunbeam products. **Thanks*Terry Copley ****.***.*****T*****@***.com**** Jeff Drive*Tuscumbia, AL. *****

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SunBeam

Complaint issue
Reported by GetHuman-terryaco
Oct 25th, 2019 - 2 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 556 others
0 customers following this

Timeline

GetHuman-terryaco started working on this issue
Oct 25th, 2019 4:15pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 25th, 2019 8:36pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 25th, 2019 8:36pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 25th, 2019 8:37pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 25th, 2019 11:46pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 25th, 2019 11:46pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 26th, 2019 7:04pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 26th, 2019 7:04pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 26th, 2019 8:32pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 26th, 2019 9:11pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 28th, 2019 1:09pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 28th, 2019 4:52pm
GetHuman-terryaco indicated the issue is not fixed yet.
Oct 28th, 2019 8:07pm

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