Status of issueunknown d*t no response from Sunbeam upon supplying required data!

GetHuman2601263's purchase return issue with SunBeam from March 2019

Help with my SunBeam issue
Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman2601263's own words
Return for or receive a replacement. It was not returned w*in ** days of purchase d*t not used w*in that time period.*The person who wrote that I didn't tell Sunbeam what I wanted needs to re-read my initial email in which I specifically ask if I could return it for a replacement! ... A sunbeam heating massage pad purchased online in Dec for Christmas gift has been used only few times ... massage does not work. *May I return it to you for a replacement?*A replacement is not available in local stores - Target, CVS Pharmacy.*Please advise.
That Sunbeam product not available in local stores.
I am asking for a replacement ... item used only *-* times and worked great.
Double checked plug-ins.
I have an issue with SunBeam too
How GetHuman2601263 fixed the problem
We are waiting for GetHuman2601263 to fix the problem and share the solution with the rest of us customers.
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SunBeam

Massaging heating pad
purchase return issue
Reported by GetHuman2601263
Mar 27th, 2019 - 24d ago
I have an issue with SunBeam too
Fixed
Seen by 14 customers so far
Similar issue to 313 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman2601263 started working on this issue
Mar 27th 1:06am
GetHuman2601263 confirmed the issue is fixed. Hooray!
Mar 30th 3:03pm
GetHuman2601263 confirmed the issue is fixed. Hooray!
Mar 30th 3:05pm
GetHuman2601263 indicated the issue is not fixed yet.
Mar 30th 3:05pm
GetHuman2601263 indicated the issue is not fixed yet.
Mar 30th 3:14pm
GetHuman2601263 indicated the issue is not fixed yet.
Mar 30th 3:16pm
GetHuman2601263 indicated the issue is not fixed yet.
Mar 30th 3:16pm
GetHuman2601263 indicated the issue is not fixed yet.
Mar 30th 3:16pm
GetHuman2601263 indicated the issue is not fixed yet.
Mar 30th 3:18pm