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The issue in GetHuman1611625's own words
I purchased a heating pad from Amazon. * Here is the proof of my order Order detailsOrdered on January **, **** (* items)*Sunbeam ******-***-*** King Size XpressHeat Heating Pad, Burgundy , ** x **-inches*Sunbeam*Sold by: Amazon.com LLC **I have purchased your heating pads because I love that you can wash them, the cover doesn't slide or come undone. The first one didn't last but * months. I don't know how many of these I have purchased in the last ** years. I have purchased countless heating pads from WalMart. I have proof that I ordered * more in **** from Amazon Order detailsOrdered on December **, **** (* items)*Sunbeam ***-*** Microplush King Size Heating Pad with LED Controller*Sunbeam*Sold by: Amazon.com LLC* *Order detailsOrdered on April **, **** (* items)*Sunbeam ***-*** King Size Heating Pad with LED Controller*Sunbeam*Sold by: Amazon.com LLC As you can see the above had to be replaced within * months. The problem is the same problem that is reported often. The red light blinks and will not work. I know this problem has been going on for at least ** years. I would think the problem would have been fixed by now. I recently found out how to contact you about the guarantee. Please tell me what to do. I realize you can't replace or refund all of the past heating pads that failed me but I would love for you to replace or credit me to buy from your website. I have thrown away the blue ones and only have the burgundy one that I could return to you. Please let me know what you can do for me. Thank you for you attention to this problem. Kathy Hansen
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