How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sun Country Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then 0.
Below are some clips we've found from Sun Country Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome aboard Sun Country Airlines. This call may be recorded for quality purpose Let's get to going.
To check whether a flight is on time, press one.
To book a new reservation, press two. To speak to someone about an existing reservation, press three."
Excerpt from a call with Sun Country Airlines
Sunday, January 28, 2024 2:26 PM
The first phone menu
"Welcome aboard Sun Country Airlines. This call may be recorded for quality purpose purposes.
Let's get to going. To check whether a flight is on time, press one.
To book a new reservation, press two.
To speak to someone about an existing reservation, press three.
To speak to someone about bags, press four.
For Sun Country rewards, press five.
To repeat these options, press seven."
Excerpt from a call with Sun Country Airlines
Thursday, March 21, 2024 7:56 PM
After you press 3
"To speak to someone about bags to change or cancel an air only reservation, press one.
To change or cancel an air and hotel reservation, press two."
Excerpt from a call with Sun Country Airlines
Monday, April 1, 2024 1:11 PM
After you press 4
"To add bags to an existing reservation, press one.
To learn about what you can pack in your bags, press two."
Excerpt from a call with Sun Country Airlines
Tuesday, January 16, 2024 1:13 AM
After you press 5
"To repeat these offer account login issues, press one.
To add a Sun Country rewards number to an existing reservation, press two."
Excerpt from a call with Sun Country Airlines
Monday, April 1, 2024 8:58 AM
What are the hours and when should I call?
Sun Country Airlines operates the call center for this 651-905-2737 phone number Mon-Sun 6am-11pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 213 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sun Country Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sun Country Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sun Country Airlines is Sunday.The most busy day to call is Monday, which averages 105% more phone calls by comparison.Again, this is based on a sample of 213 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Sun Country Airlines is Friday.
Why call this Sun Country Airlines number?
Below is a sample of recent calls to Sun Country Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with flights: "I should have reservations for, Saturday the thirteenth to the twentieth, from Minneapolis to Cabo San Lucas but I cannot find my information anywhere in my email."
- From a call lasting 7m 9s , Apr 7, 2024 3:28 PM
Refund for canceled flight: "I need you to refund to my credit card and not there because I have no way to get a connection with them."
- From a call lasting 11m 23s , Apr 1, 2024 1:11 PM
Refund inquiry: "I talk with your agents about my refund and I call my bank, and they don't give the money."
- From a call lasting 12m 48s , Apr 1, 2024 10:00 AM
Seeking flight refund status: "I don't have the money. You told me seven days I get the money."
- From a call lasting 14m 28s , Apr 1, 2024 8:58 AM
Seat assignment inquiry: "We didn't get assigned seats that I know of."
- From a call lasting 18m 3s , Mar 20, 2024 1:29 AM
Requesting daughter's itinerary: "I need to get my daughter's itinerary for her trip to Mexico."
- From a call lasting 8m 20s , Mar 19, 2024 8:07 PM
Flight cancellation and refund: "I wish to cancel the flight, but I have a problem. I cannot do it."
- From a call lasting 9m 7s , Mar 18, 2024 12:55 PM
Requesting flight cancellation and refund: "I want to refund all the money when you canceled this flight."
- From a call lasting 5m 28s , Mar 18, 2024 8:11 AM
Requesting flight cancellation: "I want to cancel my flight and my sister's flight, I give you the code, and you didn't cancel."
- From a call lasting 5m 42s , Mar 18, 2024 7:51 AM
Flight schedule change: "I want to cancel the flight because you changed the hours."
- From a call lasting 11m 56s , Mar 18, 2024 6:43 AM
Conclusion and closing notes
This is Sun Country Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sun Country Airlines agent. This phone number is Sun Country Airlines's best phone number because 6,678 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 651-905-2737 include Find a Reservation, Account Access, Change Flight, Missed Flight, Refund a Charge and other customer service issues. Rather than trying to call Sun Country Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sun Country Airlines has 1 phone number. It's not always clear what is the best way to talk to Sun Country Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sun Country Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sun Country Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.