We missed the flight despite checking our bags, after lengthy discussion regarding paym...

GetHuman-terrefir's Missed Flight issue with Sun Country Airlines from October 2019

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The issue in GetHuman-terrefir's own words
We missed the flight despite checking our bags, after lengthy discussion regarding payment of fee, that was already collected by *rd party who booked flight, (along with * or * other people). There was one TSA agent open for flights extending beyond the door, and those agents were slow, backed up, and in fact allowing people through at will occasionally, while other times causing backups by profiling certain passengers, and joking and complaining to each other. While the plane was still at gate for over ** more minutes the agent declined to allow boarding, and suggested we go standby on Wednesday- in * days. The agent offered no suggestions for rerouting or other airline scheduling assistance. Yes I know they aren't obliged to do so, but this is why other airlines retain loyal customers

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Sun Country Airlines

Missed Flight issue
Reported by GetHuman-terrefir
Oct 28th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 484 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-terrefir started working on this issue
Oct 28th, 2019 10:13pm

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