Re: Suddenlink internet access.*I am having internet access blocked from several websit...

GetHuman5874489's customer service issue with SuddenLink from March 2021

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The issue in GetHuman5874489's own words
Re: Suddenlink internet access.*I am having internet access blocked from several websites. Amoung them are costco.com, homedepot.com, lowes.com, and ups.com. There may be others. *Here is an example of the error message I receive whenever I try to connect to any of the above sites:**"Access Denied*You don't have permission to access "http:**www.costco.com*" on this server.*Reference ***.****ca**.**********.efdb*f*"**The message is the same for all the sites, but with the web address of the site being accessed given and a different Reference * each time.**My search on the internet seems to indicate that there is a web security company named Akamai Technologies responsible. Here is the response I get from their website: *https:**www.akamai.com*us*en*clientrep-lookup***"Client Reputation Overview*Client Reputation provides information to our customers regarding the reputation of IP addresses that interact with the Akamai Intelligent Platform. Customers use Client Reputation to better protect their applications against DDoS and application layer attacks. It does this by identifying and sharing with customers the likelihood that particular IP Addresses fall into one of the following malicious categories web attackers, Denial of Service(DoS) attackers, scanning tools and web scrapers.**Client Reputation leverages advanced algorithms to compute a risk score based on prior behavior as observed over the Akamai network. Based on this information, Akamai assigns risk scores to each IP Address and allows customers to choose which actions to take on an IP address with specific risk scores.**Information that users provide via the Client Reputation Investigation Request shall be subject to Akamai’s Privacy Statement for Akamai Sites.**Frequently Asked Questions*Investigate**Your IPv* Address **.**.**.** received a bad risk score.**The IPv* Address was associated with the following malicious activity:*Scanning Tool"**The message indicates Suddenlink IPv* Address **.**.**.** is responsible, and somehow is involved with malicious activity, specifically the use of a "Scanning Tool".**I do not know how widespread this problem may be, but Suddenlink will certainly be losing business if users are being blocked from such common websites. What can you do to resolve this issue?

GetHuman5874489 did not yet indicate what SuddenLink should do to make this right.

I have been a long term customer but if Suddenlink cannot resolve this issue I will search for alternative internet service providers.
Yes. These sites are accessible through a VPN. VPN connects are slow. I should not have to take such measures just to visit common websites. Rather than spend additional money on full-time VPN service I will change service providers.
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SuddenLink

Customer service issue
Reported by GetHuman5874489
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3172 others
0 customers following this

Timeline

GetHuman5874489 started working on this issue
Mar 22nd 5:26pm