I've ordered and paid for services, had a scheduled time for installation, when I'd cal...

GetHuman5303877's customer service issue with SuddenLink from September 2020

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The issue in GetHuman5303877's own words
I've ordered and paid for services, had a scheduled time for installation, when I'd called to check the status it said the technicians would arrive yesterday between *:**-*:**pm. Nobody showed. I was also told by the sales person that the technician would call me ** minutes before heading my way to ensure that someone was here for everything to get installed as planned. I have been trying to reach someone to talk to in regards to this issue since yesterday and cant get an actual person on the phone to speak with. If nobody touches base with me regarding this issue today, I want everything CANCELLED and refunded to my account ASAP. I don't want to have service with a company that has literally * support for their customers. I was also told by the sales rep that there was no way to get free installation of the services, however, upon checking online I found that that was a lie as you state to offer free installation for new customers in my area.

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Customer service issue
Reported by GetHuman5303877
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3596 others
0 customers following this


GetHuman5303877 started working on this issue
Sep 26th, 2020 6:19pm

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