I've ordered and paid for services, had a scheduled time for installation, when I'd cal...

GetHuman5303877's customer service issue with SuddenLink from September 2020

Help with my SuddenLink issue
First: share to improve GetHuman5303877's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5303877 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman5303877's own words
I've ordered and paid for services, had a scheduled time for installation, when I'd called to check the status it said the technicians would arrive yesterday between *:**-*:**pm. Nobody showed. I was also told by the sales person that the technician would call me ** minutes before heading my way to ensure that someone was here for everything to get installed as planned. I have been trying to reach someone to talk to in regards to this issue since yesterday and cant get an actual person on the phone to speak with. If nobody touches base with me regarding this issue today, I want everything CANCELLED and refunded to my account ASAP. I don't want to have service with a company that has literally * support for their customers. I was also told by the sales rep that there was no way to get free installation of the services, however, upon checking online I found that that was a lie as you state to offer free installation for new customers in my area.

GetHuman5303877 did not yet indicate what SuddenLink should do to make this right.

How GetHuman5303877 fixed the problem

We are waiting for GetHuman5303877 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SuddenLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having SuddenLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SuddenLink

Customer service issue
Reported by GetHuman5303877
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3596 others
0 customers following this

Timeline

GetHuman5303877 started working on this issue
Sep 26th, 2020 6:19pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies