I have a complicated customer service*account issue and have been very frustrated by no...

GetHuman5317445's customer service issue with SuddenLink from September 2020

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The issue in GetHuman5317445's own words
I have a complicated customer service*account issue and have been very frustrated by not getting the help I need via Suddenlink's Customer Service phone service.*I had a personal account for over ** years but recently moved in with my parents to take care of them and had my suddenlink email transferred over to their account. They are both deceased now and I'm trying to get the bill*account in my name. I have been told I need to take death certificates to a local store. There is NO local store anywhere near my location. I need to discontinue this service, KEEPING MY EMAIL ADDRESS I've had for over ** years, and create a new account in my name. NO one has been able to help me with this complicated issue. The closest local store is in Abilene Texas but I am unable to contact them (no local phone number listed for that store) to ensure that if I travel * hours to that store, that they would be able to resolve my issue.

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SuddenLink

Customer service issue
Reported by GetHuman5317445
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 3580 others
0 customers following this

Timeline

GetHuman5317445 started working on this issue
Sep 30th, 2020 4:59pm

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