One of your service techs was here yesterday and hooked up our new modem, plus ran a ne...

GetHuman-rsbob's customer service issue with SuddenLink from August 2020

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The issue in GetHuman-rsbob's own words
One of your service techs was here yesterday and hooked up our new modem, plus ran a new cable from the pole to the house. I bought the Arris Modem model * SBG****AC. He hooked it all up, ran some tests and all seems to be fine. However now our Alexa no longer works. It would say it has no internet connection or WiFi con not connect. I was on the phone with Amazon and they were being jerks, so I was hoping you could get me connected.

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Customer service issue
Reported by GetHuman-rsbob
Aug 8th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 3127 others
0 customers following this
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GetHuman-rsbob started working on this issue
Aug 8th, 2020 12:13am