We relocated to an area where suddenlink doesn't service. I called in APRIL, toward t...

GetHuman-mshacku's Dispute a Charge issue with SuddenLink from July 2020

Help with my SuddenLink issue
First: share to improve GetHuman-mshacku's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mshacku may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-mshacku's own words
We relocated to an area where suddenlink doesn't service. I called in APRIL, toward the end of the month, and asked them to end my service the first of May. The person on the phone informed me that it would not be disconnected until May **rd. We had a heated argument about it all. She refused to give me her supervisor's name or let me talk with him. Anywho, now it's July and I'm still paying for service. The house is empty and will close to another person on August *th. This service HAS to be stopped, like, this week. And we already have the equipment, but since all the stores are closed, where do I take the equipment?

GetHuman-mshacku did not yet indicate what SuddenLink should do to make this right.

How GetHuman-mshacku fixed the problem

We are waiting for GetHuman-mshacku to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common SuddenLink customer problems.
How Do I Get Device Support from Suddenlink?How Do I Recover My Account Access to Suddenlink?
Do you have a customer issue as well?
We can help you get SuddenLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having SuddenLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SuddenLink

Dispute a Charge issue
Reported by GetHuman-mshacku
Jul 24th, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 2872 others
0 customers following this

Timeline

GetHuman-mshacku started working on this issue
Jul 24th, 2020 10:34am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies