SuddenLink Customer Service Issues

I am a Suddenlink account holder experiencing issues with my payment method. I have been enrolled in autopay using my VISA card ending in [redacted], which was replaced due to being compromised. I have since updated the card details with a new one ending in [redacted] at my local office, but my recent bill does not specify which card will be charged. I would like to switch to a direct payment method from my checking account to prevent future complications. Please update my payment information accordingly. Account Details: - Acct No: 07[redacted]90-[redacted]-6 - Name & Address: Bernie Somers [redacted] Coconut Grove Dr Lake Havasu City, AZ [redacted] - Phone Number: [redacted] - Email: [redacted] Thank you for your help in resolving this matter.

In early June, I spoke with a Suddenlink representative who promised to lower my bill to $80 if I signed up for Altice Mobile along with my current services. After much back and forth, I agreed based on his assurance. However, despite receiving the Altice Mobile SIM card kit, my bill has not reflected the agreed-upon amount. Additionally, I am experiencing issues with my TV signal, a problem I have faced for the past 6 to 9 months. Normally, I call for technical support to resolve this issue. But, as my bill is due and not as promised, I am seeking advice on how to address these discrepancies.

Our cable line was damaged during last week's storm. A technician was scheduled to come out on Wednesday, July, but did not arrive. I managed to speak with an operator today, but we were disconnected and she did not call back. I have tried calling all the numbers listed, but I keep getting stuck in an endless recording loop without the option for basic physical line repairs. I am truly frustrated with the customer service experience. All I need is for the line from the pole to be tightened up and for the service to be completed as scheduled.

I am relocating out of state and recently spoke with a Suddenlink representative regarding disconnecting my computer and television services. The representative mentioned I need to return the cable boxes via FedEx. Kindly provide me with the necessary instructions for returning these items as I have requested my Suddenlink services to be terminated on July 14th. As a recent widow, I have never handled these tasks before and am unsure how to disconnect the items. I am unsure of what needs to be sent back - whether it's just the boxes or includes wiring. Any guidance you could offer would be greatly appreciated. Thank you for your assistance. - B. Pierce

My appointments keep getting rescheduled. On July 2, [redacted], it was moved. Also, on July 11, [redacted], and July 12, [redacted], there were no shows and more rescheduling. I am frustrated by this. My internet is slow due to the wrong wire installation: RG6 instead of RG11. I just want the fast internet and professional service I'm paying for, which I'm not receiving. I also don't appreciate being charged $60 if I'm not there for the appointment but not compensated if you miss it. My next appointment on July 18, [redacted], between 2 PM and 5 PM was not agreed upon. I would like a customer representative, whose primary language is English, to contact me to resolve this issue.

I am experiencing difficulty logging into my account. After entering my User ID & Password and clicking Log In, I am greeted with a message stating, "There was a problem authenticating, please try again later." Additionally, my printer has lost Wi-Fi connectivity, indicated by a blinking blue Wi-Fi light. Despite a previous troubleshooting session with an HP technician yesterday, the issue remains unresolved. Following this, when I tried to log in to my account again, I encountered the same authentication problem. I attempted to contact Suddenlink by phone, but after waiting for 30 minutes, I had to disconnect the call. Since both the Wi-Fi and login issues persist, it seems the resolution needs to be addressed from your end. Your prompt assistance in resolving these issues is greatly appreciated. Thank you.

I'm reaching out on behalf of my friend, Alice E., with account number [redacted]71, at [redacted] Sunset Drive Lot [redacted]. She is in need of your help with a couple of issues: 1. Auto-pay and paperless billing are not working for her. Could you please send paper bills via U.S. mail to her address at [redacted] Sunset Drive, Lot [redacted], Sedona, AZ [redacted]? 2. Due to the Covid-19 situation, Alice is stranded in Alaska and won't return until a vaccine is available in early next year. Can you suspend her service until she is back, but keep the equipment in place for a nominal monthly fee? For further correspondence, please contact Alice at [redacted], and she will loop me in accordingly. Kindly send me a confirmation email once you've received this message at my address below.

I sought help today in a chat session with Suddenlink. Initially, I was informed that I could speak with a specialist but would need to agree to a $5.00 monthly fee first. Unfortunately, I cannot proceed with this. As senior citizens on a fixed income, we recently re-negotiated our service to reduce costs. Our current plan previously included channels in the 300s, such as [redacted], which we enjoyed. However, now we can only access up to channel [redacted], a significant drop from what we had. This issue arose suddenly after we purchased a new TV a month ago, and our preferred channels disappeared last week. I will share this concern with my relatives and friends on Facebook. Despite being loyal customers for over 40 years, we urgently need assistance with our channel lineup.

Since bundling my phone, internet, and TV services with the company, I've encountered consistent billing discrepancies. The monthly total should be $[redacted].99 plus tax, but I've been charged more repeatedly. In June, after discussing a $[redacted].00 bill with representative David, I was promised an $87.00 credit that never appeared. Despite paying the bill, I was still charged $[redacted].45 and an additional $35.01 in July. Despite numerous attempts to resolve the issue, I have been met with unhelpful service and even disconnected calls to call centers in India. I urgently need this matter addressed. Thank you, James Isbell [redacted].

I created an account for my disabled mother, and every month her bill increases significantly. She lives alone and only uses two TVs and a phone, so the charges don't add up. Despite trying to reach out by phone several times, I haven't been able to speak to a live person or receive a call back. I'm seeking refunds for the overages of $45, $75, and $90, or else I will have to cancel. I have been a loyal customer to DIRECTV for 40 years and have had consistent service with three different companies. I was assured that I would be notified if there were overages, but no one has contacted me. It's frustrating to pay $90 in overages when the bill is supposed to be $63. I have extensive experience in retail and value customer service, but this experience with Suddenlink has been disappointing.

I have contacted Suddenlink multiple times and spoken with several individuals who were not only extremely rude but also uninformed. Each person provided conflicting information, causing frustration. After moving and returning my equipment to the San Angelo, TX store, I was unable to enter due to COVID-19 restrictions. Despite following instructions to return the devices in the outdoor box and documenting it, I am now facing a $[redacted] "balance transfer" charge two months later for unclear reasons. This charge is unjustified as it has been linked to returning equipment, which I have proof of, and an unpaid balance from my previous account, which has been settled. The lack of consistent explanations and unresolved promises resulted in multiple service interruptions until reluctantly paying the fee to prevent further disruption, though feeling taken advantage of. If alternate internet providers were available, I would have switched without hesitation due to the distress caused by Suddenlink's unreliable service.

I had Suddenlink install service a week ago, but right after the technician left, I had nothing on my TVs or phone. They only set up 2 TVs out of the 3 I have. I tried to contact the company for two days with no luck. Today, I drove 30 miles to return the equipment to the station, but it was closed. They advised going online, so here I am. Please provide a shipping label or instructions on where to return the items in my car. I've paid for service that I'm no longer receiving. I need assistance as soon as possible.

I am very dissatisfied with the Customer Service I have experienced. The payment slots are covered up, and I am forced to pay online, which I am unable to do. The due date is early in the month while I receive my retirement check at the end, resulting in a $10 late fee each time. I believe this may be intentional to incur extra charges. The numerous hidden fees on my bill are excessive compared to other providers. I am currently using a friend's computer to reach out. The lack of live customer support makes it difficult to resolve any issues, as is the case now. I plan to switch to AT&T soon.

Hello, over 30 years ago, a representative from Suddenlink approached me regarding an easement on my property, with a lifetime free service agreement in place instead of a cash payment. Since February [redacted], I have started receiving bills despite switching to DISH Network three years ago due to unsatisfactory service from Suddenlink. I am reaching out for clarification on why these bills have started coming in now. My account number is 07[redacted]25-01-8, and the Access Code is [redacted]. If Suddenlink has chosen to terminate the agreement, I believe they should compensate me for the easement. Despite several attempts to contact Suddenlink and follow up on this matter, I have not received any responses or call backs as promised, including from a Supervisor. I would greatly appreciate any assistance you can provide. Thank you, Robert W. [redacted] N Gray St Caldwell, TX [redacted] [redacted]

On July 16, [redacted], a passing truck damaged the cable running to our house, leaving us without internet, phones, or TV for five days. Despite reaching out to Suddenlink, it took several hours to get through to them. Eventually, a friendly repairman arrived on July 20 and set up a new cable, promising that someone would return in 3 - 5 days to bury it. However, it has been seven days with no follow-up from Suddenlink. I'm frustrated by the lack of contact with a person at Suddenlink and hope to resolve this issue promptly. I am requesting a technician to bury the cable and also a deduction for the five days without service from our bill. - J. J.

I recently sold my house in Lake Havasu City, Arizona and left some equipment with our realtor who was supposed to return it to your office. Despite providing all necessary details to Lilly on June 22nd, including the realtor's contact information, I was informed that a shipping label would be sent but it never arrived. The equipment is still with the realtor, and I kindly request the shipping label be sent to me so that it can be forwarded to return the items. The details you may need are: James Gleich, [redacted] Verga Drive, Lake Havasu City, Arizona [redacted], Account Number: 07[redacted]73-01-7, Access Code: [redacted]. My address for shipping purposes is P.O. Box [redacted], East Helena, Montana [redacted]. Your assistance in resolving this issue promptly would be greatly appreciated. Thank you for your help.

I have been a loyal customer of Suddenlink for a long time and I am hopeful that you can assist with the extremely poor service we are experiencing in the Kingwood, Texas area. Our internet and cable services are interrupted almost daily, even with minimal or no rainfall. These interruptions can last for hours at a time without any prior notice. Amidst all the advancements in technology and advertising, I believe we deserve more reliable service. Another issue we face is the lengthy wait times when trying to reach a representative. Despite paying our bills promptly, we are often left without the uninterrupted service we expect. These interruptions can disrupt important tasks for hours at a time. I believe that Suddenlink should consider reimbursing customers for these disruptions. I sincerely hope to receive a response from a member of your team soon. Thank you.

I am extremely disappointed with the recent installation service I received from Suddenlink. The installer cut my existing cable and attempted to set up a new TV in another room, but encountered issues with the boxes, leaving me with a picture but no sound. After a lengthy call with a technician, the problem remained unsolved. Additionally, the wire they attached is not properly secured. Overall, my experience with Suddenlink has been frustrating, and I have no desire to continue with their services. I would appreciate a return label so I can send back their equipment.

I canceled my Suddenlink services on 8/29/19 and returned the equipment the same day. Unfortunately, due to their new accounting system, they didn't process my cancellation correctly. Despite visiting the local office five times to address the issue, I continued to receive bills and collection notices that could harm my credit. I called the number provided, 1-[redacted], and was assured the problem was resolved, but I'm still receiving collection notifications. I spent over an hour on the phone with a representative on 7/30/20, with no resolution from upper management, and my call was eventually dropped. Subsequent calls on 7/31/20 also ended with being put on hold and then disconnected. We refuse to pay for a service we no longer use. I need help with resolving this situation effectively.

I've been dealing with Suddenlink for two months now. As a new customer, I was without internet for 3 1/2 weeks and cable for another week. Despite three technician visits, it wasn't until the third technician pointed out that the previous one didn't set something up correctly. After numerous calls to secure a credit and addressing a surprise $60 service fee on my July bill, I was met with more obstacles. The latest representative claimed the tech reported "user error" and insisted I pay the fee. This contradicted what I was previously told. I've pleaded to escalate the issue and speak to someone in the US office, to no avail. It's frustrating that I haven't received assistance from someone who can resolve this unjust charge. I've requested to speak to the tech or their supervisor for clarity. How can I have this charge reversed? I'm extremely frustrated by this situation.