I am not able to log into my account. After I type in my User ID & Password then click...

GetHuman5061684's Account Access issue with SuddenLink from July 2020

Help with my SuddenLink issue
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Before contacting them, items GetHuman5061684 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5061684's own words
I am not able to log into my account. After I type in my User ID & Password then click Log In, I receive a message stating, "There was a problem authenticating, please try again later".**I have also lost Wi-Fi to my printer. The blue Wi-Fi light is blinking. I spoke with a technician with HP yesterday. We spent about a half hour on the phone but he was unable to correct the problem so, yesterday, I attempted to log in to my account and received the same message as stated above.**I then called Suddenlink on my phone but after waiting on the line for ** minutes, I ended the call.**The problem with my Wi-Fi and inability to Log In suggests that the solution to the problem has to come from your end.**Please respond, hurriedly, so this problem may be resolved.**Thanks,**Your assistance in this matter is greatly appreciated.

GetHuman5061684 did not yet indicate what SuddenLink should do to make this right.

How GetHuman5061684 fixed the problem

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How Do I Get Device Support from Suddenlink?How Do I Recover My Account Access to Suddenlink?
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SuddenLink

Account Access issue
Reported by GetHuman5061684
Jul 13th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2704 others
0 customers following this

Timeline

GetHuman5061684 started working on this issue
Jul 13th, 2020 9:17pm
GetHuman5061684 indicated the issue is not fixed yet.
Jul 14th, 2020 4:18pm

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