We have * accounts with Suddenlink. *****-******-**-* (residential account) and...

GetHuman4684741's customer service issue with SuddenLink from April 2020

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The issue in GetHuman4684741's own words
We have * accounts with Suddenlink. *****-******-**-* (residential account) and *****-******-**-*. Each account is paid separately at different times of the month through the on line bill pay through the bank which I have checked and they were sent out correctly. It appears that Suddenlink credited both of last months payments to the residential account ($***.** * $***.** for a payment of $***.**) which is now showing a credit of $***.** on the residential account, and due to this error, the business account is now showing a charge of $***.** (* months * a late fee). I have tried to call billing but due to the shortened hours you have at this point, it has been impossible to get through. So I'm trying this way. What needs to be done to correct this issue?

GetHuman4684741 did not yet indicate what SuddenLink should do to make this right.

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SuddenLink

Customer service issue
Reported by GetHuman4684741
Apr 20th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 2117 others
0 customers following this

Timeline

GetHuman4684741 started working on this issue
Apr 20th, 2020 8:31pm