My name is Lonne Bizzelle. I just got off the line with your IT rep. She said her name...

GetHuman-steveamc's customer service issue with SuddenLink from March 2020

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The issue in GetHuman-steveamc's own words
My name is Lonne Bizzelle. I just got off the line with your IT rep. She said her name was Rana. I called in to have my Dynamic Host Configuration Protocol (DHCP) Lease Time (sometimes called DHCP Release Time) set to **,*** seconds. The rep told me I have to pay $** to get this done, and then told me I need to pay my bill before it can be done. I told her no. I have my bill set to be paid on **th and it's not due until the **th. So, you are going to tell me I need a $** upgrade to get this done, and after I say ok you tell me I need to pay my bill first? I then asked to speak with a supervisor. She told me after going back and forth with her for **mins the sup's are to busy doing other things to take a customer call. This is not the first issue I have had with this company. The first being my bill. I was told when I started the service the bill will be $***.** for life, so why has my bill been different amounts each month??? I'm so sick of suddenlink!!! I will be contacting my local news team about this customer service.

GetHuman-steveamc did not yet indicate what SuddenLink should do to make this right.

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SuddenLink

Customer service issue
Reported by GetHuman-steveamc
Mar 5th, 2020 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1989 others
0 customers following this

Timeline

GetHuman-steveamc started working on this issue
Mar 5th, 2020 3:56am
GetHuman-steveamc indicated the issue is not fixed yet.
Mar 8th, 2020 6:57am

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