My name is Lonne Bizzelle. I just got off the line with your IT rep. She said her name...

My name is Lonne Bizzelle. I just got off the line with your IT rep. She said her name was Rana. I called in to have my Dynamic Host Configuration Protocol (DHCP) Lease Time (sometimes called DHCP Release Time) set to **,*** seconds. The rep told me I have to pay $** to get this done, and then told me I need to pay my bill before it can be done. I told her no. I have my bill set to be paid on **th and it's not due until the **th. So, you are going to tell me I need a $** upgrade to get this done, and after I say ok you tell me I need to pay my bill first? I then asked to speak with a supervisor. She told me after going back and forth with her for **mins the sup's are to busy doing other things to take a customer call. This is not the first issue I have had with this company. The first being my bill. I was told when I started the service the bill will be $***.** for life, so why has my bill been different amounts each month??? I'm so sick of suddenlink!!! I will be contacting my local news team about this customer service.