Scheduled an appointment for a tech to come and update my existing equipment to the Alt...

GetHuman-tonyaal's customer service issue with SuddenLink from October 2019

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The issue in GetHuman-tonyaal's own words
Scheduled an appointment for a tech to come and update my existing equipment to the Altice One, appointment was on ***** between * pm and * pm. The tech showed up at *:** only to tell me that he did NOT have the equipment needed to complete my service call. I was told someone would be out between *pm and *pm that same day to take care of me. Nobody ever showed up. I called in the next day to reschedule and STRESSED how I could not take off another *** day from work, as I work an hour away from my home, so we made that appt for ***** between *pm and *pm. I arrived home at *pm yesterday only to find a note on the door saying I missed the tech. No phone call, nothing.... I am now trying to reschedule this visit and It is IMPERATIVE that they come between *pm and *pm Monday through Thursday.

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SuddenLink

Customer service issue
Reported by GetHuman-tonyaal
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 4214 others
0 customers following this

Timeline

GetHuman-tonyaal started working on this issue
Oct 29th, 2019 2:12pm