I moved out of my apartment. I called to have my suddenlink disconnected. It would be...

GetHuman3811373's Dispute a Charge issue with SuddenLink from October 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3811373's own words
I moved out of my apartment. I called to have my suddenlink disconnected. It would be a couple months before I could move into my new place. Suddenlink told me they would put me on seasonal hold, and when I got moved in to call them to get my service reconnected in my new place. They was charging me for the months that I was on seasonal. I did not use their service for * months because I was on seasonal. Now they are trying to say I owe over ***$. I did not get a bill or anything during those months. I have called to try to get this resolved since August. I talked to Donell from suddenlink. He said that someone inside their office went and tried to change where he put me on seasonal. I need this resolved.

GetHuman3811373 did not yet indicate what SuddenLink should do to make this right.

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SuddenLink

Dispute a Charge issue
Reported by GetHuman3811373
Oct 26th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 4185 others
0 customers following this

Timeline

GetHuman3811373 started working on this issue
Oct 26th, 2019 7:36pm
GetHuman3811373 indicated the issue is not fixed yet.
Oct 26th, 2019 7:43pm
GetHuman3811373 indicated the issue is not fixed yet.
Oct 26th, 2019 7:43pm
GetHuman3811373 indicated the issue is not fixed yet.
Oct 26th, 2019 7:43pm

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