Acc* ***-****-********* Laura Savoy, ***-***-****. July **** I returned a modem thinki...
GetHuman-lsavoy's Dispute a Charge issue with SuddenLink from October 2019
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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-lsavoy's own words
Acc* ***-****-********* Laura Savoy, ***-***-****. July **** I returned a modem thinking it was Suddenlinks. Suddenlink employee explained it was my modem I was trying to return. This is the *rd modem I have purchased. Employee also explained Suddenlink has been incorrectly over charging my account $**.** per month for the past * years for wifi. When I called Suddenlink as the Employee suggested I get the run around. The Supervisor only credited my August bill $**.**. I have overpaid $*** and $** reimbursement is not acceptable. The $** over payment went unnoticed by my son, who got the bill and paid for me. This is not a donation to Suddenlink!! Since Suddenlink does not want to reimburse the full amount overpaid I request the corporate office phone number and address for my attorney please. If I owed $** per month to Suddenlink you can bet they would demand their money and cut your services off. How is it any different for the customer who unknowingly over paid? This is not justice. Again, please send the Corporate Office address for certified mail and a phone number. Thank you. Laura Savoy.
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