I am very FRUSTRATED and I am contemplating on terminating my service with suddenlink...

GetHuman3515676's Device Support issue with SuddenLink from September 2019

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The issue in GetHuman3515676's own words
I am very FRUSTRATED and I am contemplating on terminating my service with suddenlink. I pay *** bucks a month for internet so I EXPECT it to work at all times. It CONSTANTLY shuts off, this has been an issue for probably * weeks. I have called before and was told there was an "outage'' and the issue is STILL ongoing. I recently called customer service again **ish minutes ago and she told me I cannot be helped until the *TH. She said she will escalate this for me and THEN SHE HUNG UP ON ME. THIS ISSUE WILL BE RESOLVED ONE WAY OR ANOTHER BY SUDDENLINK BEFORE THE *TH OR I WILL FIND A NEW INTERNET PROVIDER. I will not wait ANOTHER week for this issue to be fixed because im sick of paying *** bucks a month for TERRIBLE issues that cannot be fixed in a timely matter and TERRIBLE customer service.

GetHuman3515676 did not yet indicate what SuddenLink should do to make this right.

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Device Support issue
Reported by GetHuman3515676
Sep 1st, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2943 others
0 customers following this


GetHuman3515676 started working on this issue
Sep 1st, 2019 3:36am

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