I would like my payment due date to stop jumping around. Ever since I was forced to be...

GetHuman2097257's customer service issue with SuddenLink from February 2019

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The issue in GetHuman2097257's own words
I would like my payment due date to stop jumping around. Ever since I was forced to become a customer in October of ****, I have made it crystal clear that I am ***% disabled -- suffering from Degenerative Bone, Disk, and Joint Diseases* Fibromyalgia* Ankylosing Spondylitis* and a major depressive disorder -- and I rely solely on S.S.D.I. benefits to get by. I receive my payment on the *rd of each month and can not pay the bill on the *st or *nd -- and sometimes, not even on the *rd. For this reason, my payment due date was made the *th of the month* However, I have had to pay more reconnect and late-payment penalties than I care to count because my payment due date has mysteriously reverted to the *rd, *st or *nd. I already pay an outrageous sum each month for long distance calls I don't make, the dozen or so local calls I do make, and the roughly ** calls I receive -- **% of which are scams, robo-calls, wrong numbers or surveys -- and cable television that freezes or goes out for an hour or longer at least twice a month* I can't afford any more late fees.**I paid my $***.** bill earlier this evening and was informed that my due date has again been changed back to the *rd. This changing of the due dates needs to stop.**Please change the due date back to the *th -- again. I will not pay another late or reconnect fee. If this continues happening, I will speak with the individual who has already helped me get back some of the money other companies have squeezed out of me for no valid reason. The only reason I haven't asked him to help me get back the several hundred dollars Suddenlink has basically stolen from me is simply because the lot of you are nastier than pits of Vipers, Adders & Cobras combined. It was easier on my fragile mind*psyche to just let you ***** me over and do without some of my meds and groceries. Not anymore.

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Customer service issue
Reported by GetHuman2097257
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1667 others
0 customers following this


GetHuman2097257 started working on this issue
Feb 2nd, 2019 5:26am