My internet goes out sometimes for ** or ** minutes and then comes back on it’s own. So...

GetHuman-phico's customer service issue with SuddenLink from August 2018

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The issue in GetHuman-phico's own words
My internet goes out sometimes for ** or ** minutes and then comes back on it’s own. Sometimes it will be off for several hours. I have turned off the modem sometimes for several minutes and sometimes for several hours, but it did not help. The internet would come back on when it wanted to. This has been happening now for several months, but the occurrences are getting much more frequent. Would it help to change the modem? I believe there is a SuddenLink store in the area where I can go to swap out the modem.
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SuddenLink

Customer service issue
Reported by GetHuman-phico
Aug 28th, 2018 - 4 mons ago
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Timeline
GetHuman-phico started working on this issue
Aug 28th 12:47pm
GetHuman-phico confirmed the issue is fixed. Hooray!
Aug 30th 12:22am