First technician put cable in the right place, when hooking up my internet w...

GetHuman974809's customer service issue with SuddenLink from August 2018

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The issue in GetHuman974809's own words
First technician put cable in the right place, when hooking up my internet was on ground, but was around the driveway.*Second person dug up my driveway! Made a mess of my new gravel and took a short cut, putting it in the gravel. I will be driving on this everyday. This is ** gravel, so it will destroy the cable. I am putting more gravel on the driveway too. So, WHEN, not if...they come out to put New cable in (and interrupt my internet service), They will also TEAR UP my new driveway! This is unacceptable.*Someone needs to come back out and put the cable in the dirt ground, around the driveway. Do it right the First time, it's cheaper and keeps customers happy.*Will someone comfirm receipt of this email and compliance to correct the problem?*Thank you,*Vickie Ladd**** Greystone*Russellville, AR
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Customer service issue
Reported by GetHuman974809
Aug 10th, 2018 - a yr ago
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GetHuman974809 started working on this issue
Aug 10th, 2018 12:56pm
GetHuman974809 indicated the issue is not fixed yet.
Aug 10th, 2018 1:58pm