I waited on hold for an hour to pay my overdue bill early this afternoon. My modem didn...

GetHuman820455's customer service issue with SuddenLink from June 2018

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Help with my SuddenLink issue
Before contacting them, items GetHuman820455 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
GetHuman820455's next move: have a SuddenLink rep call.
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The issue and preferred resolution, in GetHuman820455's own words:
I waited on hold for an hour to pay my overdue bill early this afternoon. My modem didn’t turn back on so I called again to wait another hour so that someone could tell me to take it to a store that is currently closed. I have work to do tonight that I can no longer do and I feel that I’ve pa*** far too much for internet that doesn’t work. I’m ready to cancel my service and switch providers.
I trust that SuddenLink will make this right and come up with a resolution that is fair.
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SuddenLink

Customer service issue
Reported by GetHuman820455
Jun 25th, 2018 - 2 mons ago
I have an issue with SuddenLink too
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Seen by 2 customers so far
Similar issue to 174 others
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Timeline
GetHuman820455 started working on this issue
Jun 25th 11:27pm