My internet is reading that it’s conneged but the service isn’t working. My computer an...

GetHuman633798's customer service issue with SuddenLink from April 2018

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The issue in GetHuman633798's own words
My internet is reading that it’s conneged but the service isn’t working. My computer and phone are saying it’s using a DNS server that is incorrect or don’t exist. I’m not sure what that means but my internet and security cameras are out due to this!
GetHuman633798 did not yet indicate what SuddenLink should do to make this right.
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SuddenLink

Customer service issue
Reported by GetHuman633798
Apr 27th, 2018 - 7 mons ago
I have an issue with SuddenLink too
Not resolved
Seen by 1 customer so far
Similar issue to 1109 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman633798 started working on this issue
Apr 27th 11:16am