My internet is reading that it’s conneged but the service isn’t working. My computer an...

GetHuman633798's customer service issue with SuddenLink from April 2018

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The issue and preferred resolution, in GetHuman633798's own words:
My internet is reading that it’s conneged but the service isn’t working. My computer and phone are saying it’s using a DNS server that is incorrect or don’t exist. I’m not sure what that means but my internet and security cameras are out due to this!
I trust that SuddenLink will make this right and come up with a resolution that is fair.
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SuddenLink

Customer service issue
Reported by GetHuman633798
Apr 27th, 2018 - 3 mons ago
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Items needed
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Last 4 digits of Social Security number
Timeline
GetHuman633798 started working on this issue
Apr 27th 11:16am