Subway Customer Service Issues

I encountered an issue with my Subway app displaying a message prompting me to contact support. However, upon attempting to do so, I could not find an option for app assistance on the Subway 'contact us' page. After a tedious search, I managed to locate a phone number but was directed to digital customer support. Unfortunately, I was unable to find the necessary assistance online. It's frustrating that Subway seems to avoid human interaction with customers. I hope they address the problem with my app so that I can continue using it in the future, even though my current experience has left me feeling quite frustrated with the company.

I placed an order for two Subway meals along with chips and drinks using the Subway app. The total cost was $13.49, and it charged my account, showing order #FFED9A2C-FA. I also used $2 in rewards and the code BOGO50. However, when I went to the store at [redacted] Wilma Rudolph Blvd, Clarksville TN, they claimed my order didn't go through. The lady working there provided poor customer service and insisted my order wasn't processed. I want a refund for both transactions immediately. This experience was embarrassing as I only received one footlong black forest ham sub and had to pay double. The store employee also mentioned contradictory opening hours which added to the frustration. I intend to leave a negative review until this issue is resolved and expect a prompt refund.

I recently ordered two Buy One Get One 50% Off sandwiches online from [redacted]. When I arrived at the restaurant, I was not acknowledged immediately. Eventually, a girl named Salyssa came out and made the sandwiches without realizing they were an online order. I ordered a meatball sandwich, but she ran out of meatballs and used the crusty parts left in the tub, which made the sandwich burnt. I politely asked her to replace the meatball with something fresh, but she was dismissive and rude. She seemed to treat other customers differently based on their race. The quality of my sandwiches was poor – they were cold, the meatballs were half frozen, and she even forgot to give me the chips that were supposed to come with the meal. I would appreciate it if immediate action is taken regarding this incident. The attitude and behavior of the staff, particularly Salyssa, have made my dining experience unpleasant for the past few months. I hope the management addresses this issue promptly. Thank you.

I used to order the Club sandwich, but when roast beef was not available at one Subway location, they substituted bacon and called it a melt without adjusting the price. Now, over the past few months, a couple more Subway stores in my area are also replacing roast beef with bacon but are charging me for a ham and turkey sandwich with an extra cost for the bacon. Today, I discovered that this pricing inconsistency varies by location, as a different Subway in my area still includes bacon without an additional charge when they make a melt. I would like clarification on the correct pricing and how to standardize the charges across Subway stores in my vicinity. Ideally, I believe bacon should be included in the melt's price rather than being an extra charge on the ham and turkey sandwich. This discrepancy became apparent to me, especially when using coupons, as the added cost for bacon was not part of the coupon discount, making the final price much higher than expected.

I contacted the Subway location on Eastern Boulevard and placed an order through Doordash. Unfortunately, my order arrived incorrect; it lacked the double meat I requested and had onions despite specifying no onions. When I called to address the issue, the staff member seemed unwilling to listen and even argued that the sandwich was made correctly. I have the receipt with my order details clearly listed, and upon delivery, I shouldn't have to pay Doordash fees or tip again. The lack of professionalism displayed by the employee is disappointing. I attempted to reach out multiple times without any answer. This experience has left me feeling frustrated and unappreciated as a customer. I intend to share my negative encounter on social media to inform others about the poor service I received at Subway.

The Subway rewards system seems to have a recurring problem with missing reward tokens. I have reached out to Medallia, the customer service company they use, multiple times about this issue. Despite Medallia informing Subway corporate, it appears that no action has been taken to address the problem. The lack of response from Subway corporate is frustrating as Medallia agents are unable to resolve these customer issues. It would be beneficial for Subway to establish a more efficient feedback system for better customer service. Best of luck in solving this matter!

I am seeking assistance with an issue I encountered at a Subway location in Big Lake, Texas. While in the middle of a dental procedure, I ordered a salad expecting it to be chopped for easier consumption. Despite asking the staff if they could chop the salad, they initially agreed but then refused, leading to a confrontation. The employee taking my order was not in uniform, lacked proper hair control, and seemed unaware of basic menu offerings. This lack of professionalism and service quality was disappointing. I hope that Subway can address these issues and improve their customer service in accordance with their policies and procedures. Thank you for your attention to this matter. - CV

I receive coupons weekly for various stores, usually discarding Subway's. However, I decided to use one last night but was told it couldn't be redeemed. I called neighboring Subways, all confirming they don't selectively accept coupons. When I tried to get a store number, I was told it was personal information. This made me frustrated. The online option required a store number, which I couldn't obtain. Numerous coupons online offered the same deal. Store [redacted] in St. James, MO, needs improvement; perhaps staff training could help.

I visited Subway at [redacted] S. Park St. on 4/29/[redacted]. The cashier handled my food without washing/disinfecting his hands, so I requested that he wear gloves. He responded rudely, even threatening to call my workplace. The manager defended him, stating it wasn't policy to wear gloves for handling cookies. I expressed that gloves should be worn as his hands touched the bag before handling food. The employee argued with me as I left, with the manager supporting him. This was my third unsatisfactory visit due to employees not changing gloves when requested. As a city bus driver in Madison, Wisconsin, passing by this location, I was appalled by the service. I disposed of the cookies I purchased as the employee's unsanitary handling deeply disturbed me. The manager should focus on customer service training rather than defending disrespectful behavior. I remain upset about the incident and believe the employee's conduct warrants termination.

Recently, I went to the Subway in Anamosa after frequently visiting the one in Monticello, Iowa. As I entered and was about to place my order using coupons from a local insert, I was informed that they were not accepting coupons despite the ad's validity until June 11th. Although there was a small sign on the door mentioning this change, it was overshadowed by numerous COVID-19 signs. Feeling disappointed by this misleading situation, I left without making a purchase. The inconsistency between the advertisement and the actual store policy made me reconsider my loyalty to Subway. In the future, I might opt for freshly made sandwiches at Casey's instead. Clear communication and honoring promotions are important for customer satisfaction, especially in small towns with limited options. I hope Subway addresses this issue to avoid disappointing more customers and losing their trust.

It's frustrating not being able to reach a real person when needed. We have a family of five, and my husband was wrongly charged by Subway when they were closed. How does a company process a credit card when the store is shut? This situation is upsetting. It's difficult to get assistance. Please address this issue promptly. Customers should have access to talk to someone directly. Charging for food from a closed store is unfair to families. It's essential to ensure the right procedures are in place to prevent such errors from happening. The responsibility lies with Corporate to address these mishaps and ensure proper oversight of payment processes.

During my recent visit to Subway, I encountered a situation involving Jessica Parra and Jesse Holt. While Jesse was assisting me, Jessica seemed reluctant to help another customer, despite Jesse's request for her to do so. I observed that Jesse is often left to handle tasks by himself while Jessica appears to be unresponsive to additional customer needs. I expressed my observation, and Jessica responded defensively, implying that my perception was inaccurate. Unfortunately, the situation escalated, and it seemed to involve racial undertones when the customer behind me was treated similarly. It was evident that Jessica's behavior may not be suitable for a customer service role.

I was fired for refusing to serve my boss's wife's friend, who was being extremely belligerent and disrespectful in the store. Despite my coworker serving her after I declined and even asking her to leave, she complained to the manager and I was terminated. I later discovered that the friend and my manager are close, which I believe influenced my termination. I had to involve the police, as the situation escalated. I fear I might need to consider legal action against the manager due to favoritism. I previously reported the manager for forging my signature, and now it appears they are siding against me. This feels like a case of retaliation and partiality, and I want to address it properly.

Subject: Incident at Queensferry, Deeside Outlet Dear Sir, I am writing to report an incident that occurred today around 15:00 at the Queensferry, Deeside outlet. I was trying to enter the premises while pushing my wife in a wheelchair, as there were no staff available to assist. Unfortunately, her sleeve got caught on the damaged and rough door handle, which caused significant damage to her coat. The coat, purchased just before lockdown, was in pristine condition as it had only been worn about six times in the past 15 months for medical appointments. As we are on a tight budget, replacing the coat from M & S, which cost £79.99, would be a financial strain. Attached are photos showing the damage caused by the incident. Given the circumstances and the potential seriousness of the outcome due to my wife's medical condition, I believe that some form of compensation is warranted for the negligence displayed by the company in maintaining a broken door handle. I eagerly await your response. Yours faithfully, Mark G.

I recently visited a Subway branch at 7th Street and McDowell in Phoenix, Arizona. During my visit, I encountered two employees, a male and a female, both of whom had long hair. The male employee had his hair down to his shoulders, while the female employee, who seemed new, made a mess of one of my sandwiches. She appeared to be unfamiliar with the sandwich-making process, and at one point, she had to ask the male employee for help, but he declined. As a result, my sandwich was ripped and messy, which left me very disappointed with the whole experience. While I contemplated requesting a refund, given the current challenging times, I refrained from doing so. However, I believe that some action should be taken to address the lack of professionalism at this location, particularly concerning the employees' hair and their willingness to assist each other. I hope this issue will be resolved promptly.

Hello, I placed an order online for pickup at the store located at [redacted] W Davis St, Conroe, TX [redacted] Suite [redacted]. However, when I arrived at 9:40 pm as instructed, the store had closed early. A few days later, I returned around noon to find a worker inside the store ignoring my attempts to get their attention. Despite calling, the worker did not respond. Other customers also shared similar negative experiences at this location. I just called again seeking assistance with my paid order, but was told to come back tomorrow morning to speak with a manager. I am eager to receive the food I paid for and expect appropriate compensation for the numerous issues encountered. This situation is unacceptable, and I urge for prompt resolution. Thank you.

I will no longer support your organization as long as Megan Rapinoe is associated with it. I'm reviewing my investments to make necessary adjustments regarding your corporate partners due to her public demonstrations against America. Her behavior during international events like the Olympics shows her disregard for the country. This pattern of behavior will continue, affecting Subway and its partners negatively. Her actions have already alienated many worldwide, and this will impact Subway. I believe that when she draws attention again, she will repeat her actions, creating more discord among viewers. This will lead more people to share my viewpoint that Subway's support of her viewpoints is unwise. Subway, you need to rethink your association with her.

I purchased 2 sandwiches, 2 bags of chips, and 1 drink. One of the sandwiches was a VEGGIE DELIGHT FOOTLONG. I paid $7.74+TAX for it. The first half had bread, cheese, a few tiny lettuce slivers, 5 1/2 pickles, 1 1/2 tomato slices, 2 onion slivers, and very little mustard. The second half had bread, cheese, several lettuce slivers, 2 1/2 pickles, 3 tomatoes, 9 onion slivers, and little mustard. Spending nearly $8 on a dry veggie sandwich with few veggies was disappointing. I pre-ordered, wasted time driving to collect it, then had to enhance it with vegetables from a friend's fridge to make it edible. This SUBWAY often lacks ingredients; in the past, they only had wheat bread and once even ran out of jalapeños. It’s frustrating; the store called once to say they were out of ham when I ordered online. Very unsatisfied.

Subject: Issue with E-Gift Card Redemption Dear Customer Service Team, I recently purchased a $50 e-gift card online during a promotion that included a free six-inch sandwich with a purchase of $25 or more. The purchase went smoothly, and I printed the e-card with a chosen photo after making the payment with my credit card. Unfortunately, when I tried to use the card at my local Subway on Katanna Drive in Kokomo, Indiana, it was rejected with a "Card Closed" message at the counter. Today, I attempted to add the e-gift card to my Subway App on my iPhone, but after entering the card number and PIN, I received the same error message. The card number on my copy is 9[redacted] 0[redacted] with PIN [redacted]7. I kindly request a refund of the $50. Best Regards, R.K. Mann [redacted] Colter Drive Kokomo, IN [redacted]

I would like to address the management situation at [redacted] Cheyenne Meadows Road Suite A1 in Colorado Springs. My recent visits have revealed concerning behavior from the manager, Rachel, who seems to lack integrity. She frequently leaves new employees to work alone, sometimes disappearing to attend personal errands during shifts. Customer service appears to be a low priority as I have experienced long waits, sometimes over 30 minutes, for my order. This work environment has led to high employee turnover. Recently, Harry was noticeably working hard while Rachel and another employee were idle in the back. Rachel seemed disinterested in assisting me and her behavior suggested possible substance influence. As a member of a strong military community, this store stands out as the worst experience I have encountered in my 15 years of patronage.