Subway Customer Service Issues

Subject: Issue with Subway App Payment Hello Subway team, I've been facing ongoing issues with the Subway app for several months now. Despite being a regular user who typically pays with the app for over two years, lately, I've encountered difficulties as the app declines my payment 3 out of 4 times. As a result, I am forced to resort to using my physical card to complete transactions. I've attempted a few troubleshooting steps to no avail: 1. Logged out and back into the app. 2. Deleted the app and reinstalled a fresh copy from the App store. 3. Set up a new default payment card, which initially worked until I transferred the balance from my old card. 4. Tried using an ecard as the default payment method without success. I am using an iPhone Xs Max with iOS version 13.7. The error message displayed on the Subway cash register is: “ApiException: Stored payment requires either a paymentToken or securityToken.” In case you need to reach me, my email is [redacted]. Thank you for your attention to this matter. Best, Michael H.

I have encountered a recurring issue with the new Subcard app. The section that allows me to order subs in advance for in-store collection keeps crashing. Every time I try to access the "Order Your Favourites Ahead and Collect In Store" feature, I receive this error message: "Sorry {"Message": "Expiration cannot be in the past."} I rely on pre-ordering subs to save time at the store and take advantage of the buy one, get one free footlong offer before it expires on Sunday, November 1, [redacted]. Despite reaching out to Subway via email six days ago, I have not received a response regarding this issue. My support ticket reference number is CAS-[redacted]-L3X6W4 IPCE:[redacted][redacted]. Due to the malfunctioning app and lack of communication, I fear missing out on the promotion. I expected a resolution within two business days, as promised, but it has been six days without any update. This level of customer service is disappointing. I kindly request compensation for the inconvenience caused and missed opportunity to redeem the promotional offer. My account number is [redacted][redacted]. Your prompt attention to rectifying the Subcard app issue would be greatly appreciated. I value your assistance as a loyal customer in resolving this app glitch. Please respond to my email at your earliest convenience. Thank you.

I had an issue at a store in Kingston, OK, where they refused to honor my email for a free sub. I presented the email, but they claimed it was fake since they hadn't seen one like it before. My family and I are regulars at Subway, often using the app or visiting in person for our favorite subs. We appreciate the deals sent to us and would like this matter resolved so we can continue to enjoy our visits. Thank you for your help.

For the last two months, I have been unable to log into my app. This issue has caused me to miss out on earning points for purchasing items at Subway. Each week, I have been buying sandwiches but have not received the $2 credits I should have earned. Despite multiple attempts to resolve this issue by deleting and reinstalling the app on different devices, I am still unable to access it. I have also reached out through emails and comments on the Facebook page but have not received any help. I am unable to set up a new account due to the ongoing access issues. I kindly request assistance in fixing the app and finding a way to credit my account for the missed points.

Dear Customer Service Team, I am writing to address some issues I encountered at The Shepton Mallet Subway store during my visit with my mother today (10.11.[redacted]). Upon arrival, we were disappointed by the behavior of the mature lady and younger girl with red hair who were working at the store. The mature lady was rude, lacked a greeting, and seemed irritable during our order. The younger girl with red hair was gossiping loudly about a customer complaint and management, which we found unprofessional. Additionally, both employees seemed to have poor hygiene practices, with only one wearing a visor. Moreover, a man entered through the exit door, and the younger girl openly commented on his presence, which seemed inappropriate. He then crossed behind the counter without proper attire or a mask, raising further concerns about professionalism and health safety standards. Upon returning home, my mother discovered a hair in her sub, which was disappointing considering the overall experience. I believe that the staff would benefit from customer service training and a reminder about appropriate behavior. Unfortunately, we did not receive a receipt to provide with this feedback. Thank you for your attention to this matter. Sincerely, Nina F.

I placed an order for three sandwiches at the wrong Subway location. When I tried to cancel the order to place it at the correct store, the manager at the wrong Subway informed me that the sandwiches were already made, insisting I pick them up. Despite my request for a refund to reorder elsewhere, the manager became upset and abruptly hung up on me. When I called back, they refused to answer. My husband and I eventually went to the store, frustrated with the inconvenience. The situation escalated when my husband demanded our paid order and criticized the manager's behavior. Shockingly, she brandished a knife. This behavior is unacceptable, and we had to involve the authorities. This experience was distressing and completely uncalled for.

Hello, my name is Kate and I'm from Rome. My husband and I enjoy Subway, but here in Rome, they skimp on toppings in our subs. I'm tired of paying $15.00 for a Subway sandwich that is nearly empty, along with a drink. I have a photo of the roll, but I'm unsure how to share it with you. This has been the third occurrence of this issue. My apologies for the complaint, but I would like to provide the photo to illustrate the problem.

Four weeks ago, I bought three Subway meals at 5:15 p.m. from the Thornaby Industrial Estate location. Unfortunately, the turkey in my bun was dried up and tasted off. I contacted the store, but despite promises from the manager to address the issue, I never received a call back. After multiple attempts, I finally spoke to the manager who instructed me to dispose of the bun. I was then told that Stefan would reach out to me, but I had to email him first. It has been nearly four weeks, and I have yet to receive an apology or any further communication regarding my complaint. I am disappointed by the lack of response from the company.

I received an email promotion for "Buy 2 Footlongs, Get One Free" (app/online only). After three unsuccessful attempts to apply the discount, I gave up and placed the order without it. The store couldn't help since it was done online. This whole process was tiring and annoying. I am requesting a refund for the third sandwich as per the email promotion. I plan to revisit Subway when offers can also be redeemed in-store.

I visited [redacted] N Plaza Dr, Visalia, CA, with a $2 reward approaching expiration. Despite attempting to order a foot-long meal online several times, the restaurant employees clarified they could not assist with the rewards. I encountered persistent errors and, ultimately, had to settle for a 6-inch meal sandwich using the same credit card due to a purported issue with my card. Disappointingly, I didn't receive the senior discount either. When I tried to redeem my rewards card, I was informed it couldn't be used, and my receipt lacks a scannable bar. This incident occurred today at 11:33 am, with approval [redacted] and Reference 5tBR[redacted][redacted]. I paid $6.50 with my Visa ending in [redacted]. I seek the $2 discount rewards and request that my points be added to my rewards account. Thank you.

During my visit today at your establishment in Berrien Springs, Michigan, I experienced poor treatment from the staff. The young ladies working seemed overwhelmed by the lunch hour rush. One of them spoke to me in a snappish manner. As the only African American customer with my client, I felt uncomfortable. The young lady rushed me while I was ordering my sandwich, asking "what else" impatiently. I work at an AFC home and had multiple orders to place. She hurriedly handed me my food, not allowing me enough time to process each transaction with my credit card. I noticed how differently she treated me compared to a Caucasian male customer behind me who was spoken to politely by other staff. This experience made me spend over $60 at Subway today, but I will avoid going back due to feeling discriminated against based on my skin color.

I recently visited the Subway restaurant in Kingstree, SC and had an encounter with an employee regarding wearing a mask properly. After I pointed out the issue, the employee responded rudely, which led me to ask for a refund. Another employee assisted me politely. This situation is important to me due to personal experiences with the virus. As a school district employee who regularly patronizes Subway, I expect better customer service from your staff. I have faced similar issues before, although other employees at this location were professional. I kindly request a response to address this matter. Thank you and stay safe.

I am Mick Mariah Lynn Scott, a former employee at the Subway in Catoosa, Oklahoma for a week. I faced discrimination from the head manager who did not ask for a urine test during hiring. Despite my efforts to clean the grimy store and work diligently, she unfairly accused me of drug use. She used inappropriate language towards me and fired me without a valid reason, tarnishing my reputation. I tried to remain professional, but the situation caused me stress and discomfort. I ask for fairness, respect, and justice in this matter. Thank you.

I recently bought gift cards for Christmas gifts and received a receipt with an offer for two free 6-inch subs without any purchase necessary. The offer was valid until Feb. 13. When I tried to redeem it on Feb. 12 at the same store where I got the offer, I was informed by an employee that they were not honoring the promotion due to previous issues. I inquired about the refusal and was told to contact the store where I purchased the gift cards. However, when I mentioned that I bought them at the same location, I was denied further assistance. I was frustrated by the situation and questioned the employee about the store's lack of follow-through. Despite my persistence, the employee declined to provide store details. I intend to escalate the matter to the district or Corporate Subway. I am seeking information on other Subway outlets in Dyer, Indiana, where I could potentially redeem this offer. It's disappointing when a large chain like Subway fails to uphold its promotional commitments.

I took my two daughters to the Subway in Hillsville, VA for dinner. They told me the worker was rude and yelling at them. When I went in to address it, a woman named Stacey refused to provide the corporate number and claimed to be the closest thing to a manager. After persistently asking, she revealed the worker's name as Sarena. As we were leaving, the older daughter rudely shouted out her name was Stacey. As a former police officer, I remained calm despite the disrespectful treatment received. It's disappointing to encounter such behavior, especially during a pandemic. We then went to the Subway in Galax, where we were treated properly. This experience at Hillsville Subway was unacceptable, considering we are regular customers.

The Subway location in Suffolk, VA can be reached at [redacted] and is situated at [redacted] North Main St, Suite [redacted], Suffolk, VA, [redacted]. My meal was served to me by 8:43pm, and my transaction ID is 1/A-[redacted]. I made the staff aware of my severe allergies to dairy and nuts, but unfortunately, the worker who prepared my sandwich did not change gloves after handling cheese. This resulted in me breaking out in hives and red bumps, causing significant discomfort. The lack of attention to detail in food preparation and safety measures, such as glove changes and mask-wearing, made my experience at this Subway location unpleasant. The workers seemed preoccupied with other matters instead of ensuring customers' well-being, making me reluctant to revisit this establishment in the future.

I contacted the Subway store where I placed order #[redacted]-0. I called the manager at [redacted] to address an issue. When he answered, I shared details about my visit to their store, but he quickly dismissed my complaint. Despite showing him my receipts and order number, he claimed he had no record of my order. This made me feel frustrated and as though he was implying I was lying. I emphasized the importance of customer service and respect but felt disregarded. As a customer, I believe it is essential for businesses to uphold the principle that the customer is always right and to treat individuals with decency. I was disappointed by the manager's behavior and his refusal to listen to my concerns.

I made an order at 1:07pm for pickup by 1:35pm, but when I arrived at 1:45pm, the order was not ready. I informed Gale, who I believe is the manager, and was told my order was just being started. Despite the delay, Michelle, a friendly cashier, assisted in making the sandwiches. I waited until 1:55pm before leaving the store. Gale's unprofessional behavior, including rolling her eyes and lack of pleasantness, was unacceptable. I am requesting a refund for the order that was not ready on time due to the delays and poor service received at the Topeka store located at [redacted] SW 29th.

I recently visited a Subway on March 6 at [redacted] S. Orange Ave. in Orlando, FL. I observed an employee not using soap when preparing my breakfast sandwich. I reached out to the supervisor, Cassy Hayes, at [redacted] but have not received a response after leaving three messages. I also contacted the store directly at [redacted], but the manager was unavailable. Can you kindly address this situation? I am requesting a coupon for a breakfast sandwich at another location due to this incident. My name is Cynthia Dickens, and I can be reached at [redacted]. Thank you for your assistance.

I encountered an issue with my Subway app where it prompted me to contact support. However, when I tried to reach out for help, I was directed to Subway's general 'contact us' page that did not have an option specifically for app support. After struggling to find a phone number, I finally called and was informed that customer support is now handled digitally on their website. Unfortunately, this did not solve my problem with the app. It's frustrating to see Subway moving away from human interaction with customers. I hope they can resolve the issue with my app in case I decide to give them another chance.