A couple of weeks ago I went to the Subway @ Shoregate in Willowick, OH. I had a recei...

GetHuman5308485's customer service issue with Subway from September 2020

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The issue in GetHuman5308485's own words
A couple of weeks ago I went to the Subway @ Shoregate in Willowick, OH. I had a receipt (three different times) for doing the survey. On the survey it said I would receive a drink or TWO free cookies. When I requested them, the owner said, "It is only for ONE". I told him, "No, it's for TWO cookies". He then said, "I'm certainly not going to cheat you out of a cookie". When I got home I looked up two of the survey slips that said "TWO FREE COOKIES". I just got a chance to go back to the store (since I visited a different Subway - with NO PROBLEM) and showed him the two PRINTED copies. Instead of giving me a couple of cookies (which I showed have gotten previously), he said, "Well, I'm certainly going to have to get in touch with Subway about this". I don't understand...I GAVE HIM "PRINTED PROOF" AND THAT STILL WASN'T GOOD ENOUGH! The solution, at this point would be to give me at least a DOZEN cookies from another Subway store as I will NOT be visiting this one again!!!

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Subway

Customer service issue
Reported by GetHuman5308485
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 323 others
0 customers following this

Timeline

GetHuman5308485 started working on this issue
Sep 28th, 2020 3:50pm
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Sep 28th, 2020 8:07pm
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Sep 28th, 2020 8:10pm
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Sep 28th, 2020 8:11pm
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Sep 28th, 2020 8:12pm
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Sep 28th, 2020 8:13pm
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Sep 28th, 2020 8:13pm
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Sep 28th, 2020 8:16pm
GetHuman5308485 indicated the issue is not fixed yet.
Sep 30th, 2020 1:42pm