On ****** we visited store****** on ****N Coit Rd suite*** Lennox plaza Richardson Tx...
GetHuman-mariatev's customer service issue with Subway from May 2019
Help with my Subway issue
Next: our robot will wait on hold for GetHuman-mariatev to get a Subway rep on the line!
Always use the GetHuman Phone tocall Subway. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-mariatev's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mariatev may need:
Name on the reservation
The issue in GetHuman-mariatev's own words
On ****** we visited store****** on ****N Coit Rd suite*** Lennox plaza Richardson Tx *****. The young man never even greeted us. We had to ask for his help. I believe he said his name was Nathan. We ordered * sandwiches and left fior work . Once at work we started to eat the sandwiches and couldn’t because the bread was clearly from the day before it was so hard. I called and asked the young man if he would make us new sandwiches due to the fact we couldn’t eat the ones he had made and I would pick them up on my way back home . His exact words were “um I don’t think so”. I then asked for his managers name and he did not know her last name or her schedule. It took ** minutes just to get through before he answered the phone. and there was no one there at that time of the morning. I then called customer service and talked to a very understanding lady named Theresa. We went through the whole story. She apologized for what had happened , Told us it would be handled and a formal investigation would take place and she would email me on Monday a gift card for both sandwiches and our inconvenience. It’s Tuesday and I haven’t received anything in my email. I wanted to make sure that the owner of that store knew how customers were being treated when they went into his store. There’s no excuse for poor customer service, Or for serving day-old bread. I bring a business owner myself consider this type of service something I would defiantly want brought to my attention so that I could addresss it and correct it. Thank you
GetHuman-mariatev did not yet indicate what Subway should do to make this right.
I have an issue with Subway too
How GetHuman-mariatev fixed the problem
We are waiting for GetHuman-mariatev to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.