On ****** we visited store****** on ****N Coit Rd suite*** Lennox plaza Richardson Tx...

GetHuman-mariatev's customer service issue with Subway from May 2019

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The issue in GetHuman-mariatev's own words
On ****** we visited store****** on ****N Coit Rd suite*** Lennox plaza Richardson Tx *****. The young man never even greeted us. We had to ask for his help. I believe he said his name was Nathan. We ordered * sandwiches and left fior work . Once at work we started to eat the sandwiches and couldn’t because the bread was clearly from the day before it was so hard. I called and asked the young man if he would make us new sandwiches due to the fact we couldn’t eat the ones he had made and I would pick them up on my way back home . His exact words were “um I don’t think so”. I then asked for his managers name and he did not know her last name or her schedule. It took ** minutes just to get through before he answered the phone. and there was no one there at that time of the morning. I then called customer service and talked to a very understanding lady named Theresa. We went through the whole story. She apologized for what had happened , Told us it would be handled and a formal investigation would take place and she would email me on Monday a gift card for both sandwiches and our inconvenience. It’s Tuesday and I haven’t received anything in my email. I wanted to make sure that the owner of that store knew how customers were being treated when they went into his store. There’s no excuse for poor customer service, Or for serving day-old bread. I bring a business owner myself consider this type of service something I would defiantly want brought to my attention so that I could addresss it and correct it. Thank you
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Subway

Customer service issue
Reported by GetHuman-mariatev
May 8th, 2019 - a mon ago
I have an issue with Subway too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman-mariatev started working on this issue
May 8th 2:13am
GetHuman-mariatev indicated the issue is not fixed yet.
May 8th 8:00pm