*** S. Milford Road, Milford, MI *****. Restaurant ******. Yesterday (mother's day) I...

GetHuman-tetyana's customer service issue with Subway from May 2018

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The issue in GetHuman-tetyana's own words
*** S. Milford Road, Milford, MI *****. Restaurant ******. Yesterday (mother's day) I was served (at around *:** p.m.) for the second time by an employee on the afternoon shift who was, hostile, rude and dismissive to the extent that I was unable to complete my order, did not receive the drink and cookie I requested and was so upset that I stopped trying to order the second sub I wanted. In fact, I was in tears when I went home to tell my husband what had happened. Specific behavior by the employee (Joshua S was on his name tag and my receipt), included turning up his music as loud as possible as I walked up to the counter, pretending not to hear me, repeatedly saying "what?" and not listening as I requested toppings and additional foods*services. I am Eastern European and speak with an accent, but am well understood by everyone else who works in customer service. My question is "Is this one employee with a dislike of foreigners or a problem encouraged by management?" I will not return to this store unless*until I hear this employee has been dealt with properly and I plan to keep this to myself until I hear back from Subway and the Franchise owner.
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Subway

Customer service issue
Reported by GetHuman-tetyana
May 14th, 2018 - a yr ago
I have an issue with Subway too
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Seen by 9 customers so far
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Timeline
GetHuman-tetyana started working on this issue
May 14th, 2018 5:42pm
GetHuman-tetyana indicated the issue is not fixed yet.
May 15th, 2018 5:59pm
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May 22nd, 2018 2:30am
GetHuman-tetyana indicated the issue is not fixed yet.
May 22nd, 2018 2:31am