I was trying to stay the night of November *rd. They had booked a room for me and told...

GetHuman1636504's customer service issue with Suburban Extended Stay Hotel from November 2018

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The issue in GetHuman1636504's own words
I was trying to stay the night of November *rd. They had booked a room for me and told me I would not be charged until I came in. Well I was never able to come in because the door was locked and no one was answering the phone. I ended up going to a different hotel. They still ended up charging me for a room when I had called the next morning to make sure I didnt get charged and explained what had happened. They said the only person that could do anything was the manager. Which everytime I call is always never there. I would like to get my refund back for that night. Since I had to change my plans and travel farther just to get a room.
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Suburban Extended Stay Hotel

Customer service issue
Reported by GetHuman1636504
Nov 27th, 2018 - 9 mons ago
I have an issue with Suburban Extended Stay Hotel too
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Seen by 2 customers so far
Similar issue to 7 others
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Timeline
GetHuman1636504 started working on this issue
Nov 27th, 2018 1:32pm