Before contacting them, items GetHuman1636504 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1636504's own words
I was trying to stay the night of November *rd. They had booked a room for me and told me I would not be charged until I came in. Well I was never able to come in because the door was locked and no one was answering the phone. I ended up going to a different hotel. They still ended up charging me for a room when I had called the next morning to make sure I didnt get charged and explained what had happened. They said the only person that could do anything was the manager. Which everytime I call is always never there. I would like to get my refund back for that night. Since I had to change my plans and travel farther just to get a room.
GetHuman1636504 did not yet indicate what Suburban Extended Stay Hotel should do to make this right.
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