Before contacting them, items GetHuman1636504 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1636504's own words
I had been charged for a room on November *rd ****. When I arrived at the hotel in sterling the doors were locked and no one was answering the phone. Everytime I have called back about my refund they tell me to tall to the manager that is never there. I would like to get this resolved. I ended going to a different hotel and have proof on my bank statement. I would really like to get my refund and have this all settled.
GetHuman1636504 did not yet indicate what Suburban Extended Stay Hotel should do to make this right.
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