Subaru Customer Service Issues

I have been a long-time Subaru owner and was considering purchasing a new Forester, but Subaru's support of the Trump administration's efforts to roll back California's fuel economy standards has made me question the integrity of the company's leadership. If manufacturers truly wanted a unified national standard, they should voluntarily comply with California's progressive standards. With auto emissions contributing significantly to greenhouse gas pollution, there is no excuse for Subaru aligning with companies seeking to prioritize profits over customer and environmental health. Subaru's decision has disappointed me, and I am now looking into buying a Honda instead. I will make sure to inform my friends and family about Subaru's stance and discourage them from buying Subaru vehicles in the future. In my opinion, Subaru's motto should reflect their profit-driven choices at the expense of the environment.

Our [redacted] Subaru Ascent has experienced battery issues 18 times due to dog training activities with the tailgate open (part of a Dog Search and Rescue team in Oklahoma). Subaru Corporate has not acknowledged this widespread issue, as seen on multiple websites. We are exploring options like getting a larger battery or disabling the tailgate sensor connected to the battery to address this safety concern during wilderness training sessions for my wife and our dogs. Sincerely, Jim R.

Since purchasing my [redacted] Outback, I've been experiencing ongoing issues with the radio. Despite several updates from the service team, I'm still encountering problems. Switching stations on satellite radio is sometimes impossible, and occasionally, I'm stuck on FM with no way to switch back. The volume also intermittently spikes, and I lose control over the radio. The only temporary fix is to restart the car, which temporarily resolves the issue until it resurfaces, as it did today when I couldn't change stations or access FM. These recurring radio problems are incredibly frustrating, and I've previously reported this matter.

I have encountered a recurring engine stalling issue with my [redacted] Subaru Outback and despite multiple visits to Patrick Subaru Service in Shrewsbury, MA, the problem remains unsolved. The most recent stall occurred on January 18, [redacted], marking the fourth instance after reporting the issue on November 15, [redacted]. The service team at Patrick has been unable to pinpoint the cause, suggesting I seek assistance elsewhere due to their limitations with Subaru codes. I am now left with the dilemma of utilizing my extended warranty, which still covers around 24,[redacted] miles, including the CVT. Despite this setback, I aim to address the problem promptly to ensure my safety on the road. Having had a positive history with Patrick Subaru Service since [redacted], this unresolved issue has prompted me to explore other repair options. I plan to follow up with the service center this week to seek a resolution. Any advice on how to proceed would be greatly valued.

I recently bought a [redacted] Subaru Crosstrek with the Starlink Multimedia feature. It was supposed to connect to my smartphone via USB, but it disconnects after about 5 minutes. I've had software updates and had the dealership look at it multiple times, but they couldn't fix it. The dealership claims it's just not working properly. When it disconnects, it won't reconnect until I restart the car, causing issues with navigation apps like Waze or Google Maps. This poses a safety risk as it forces me to redo the input while driving. I would greatly appreciate it if Subaru could address this issue, possibly by replacing the head unit. Thank you for your assistance.

Hello, I'm contemplating buying a used 2.5 litre engine and 6-speed manual transmission [redacted] or [redacted] Subaru Forester. There have been reports of excessive oil consumption in these models, particularly the manual transmission versions. Before making a purchase, I have a few inquiries: I) Are the [redacted]/18 versions more or less prone to oil consumption issues compared to earlier models? II) Does Subaru offer an extended warranty beyond the standard 60K powertrain coverage, and does it cover second owners for potential oil consumption problems? III) Can Subaru check records using the VIN numbers of the cars I'm interested in to determine if they have a history of high oil consumption before being traded in? Thank you for your assistance! B.B.

I am currently in the process of replacing the idler pulley on my [redacted] Forester. Although I have a general understanding of how the process works and feel confident I can change the pulley, I encountered an issue after its removal. I observed that the long adjuster bolt has two nuts near the top that are not securely tightened against the metal beneath the adjuster bolt head. I am unsure of their purpose in this position. It seems to me that these two nuts should be snug against the metal under the bolt head. I apologize for any confusion in my explanation. Shouldn't the two small nuts on the long adjuster bolt be tightly secured against the metal where the bolt head is located? Your help is greatly appreciated.

In [redacted], I purchased a Brat and loved it, but unfortunately, it got totaled. My brother-in-law and his wife both drive Subarus, and I decided to buy a used one from a Toyota dealer. After being contacted by Flemington Subaru, I was looking for a vehicle within my budget. Despite being reassured that my [redacted] Outback would last forever, I was also told that issues would soon arise to push me towards a newer model. However, after test-driving the car, the pricing didn't work for me. They initially offered $[redacted] for a trade-in, which eventually went up to $[redacted] through text the next day. This entire process reminded me of the stereotypical "used car salesman." Fast forward 2 and a half years, I received a passenger airbag recall notice for my Outback. I contacted Flemington Subaru and made a 7 am appointment. Upon dropping off the car after hours, I was not offered a loaner, and the appointment did not specify the duration needed. When I checked at 10:45, my car hadn't even been looked at yet. Despite being told that the appointment meant they would fit me in and have it ready by the end of the day, this service fell short of my expectations. The recall warning even mentioned the potential for a life-threatening situation. Although my text for a loaner at 12:30 prompted quicker action, the overall experience was disappointing. As a professional customer, I found today's service to be unacceptable.

I am reaching out regarding the challenges we have faced with our vehicle purchased from Twin City Subaru. In November [redacted], we bought a Dealer Certified Preowned [redacted] Forester from them. Despite being loyal Subaru owners for a decade and relying solely on their service centers, we are deeply dissatisfied with the car's performance and the extensive repairs it has demanded. We opted for a preowned car with low mileage and multiple warranties to avoid costly maintenance, yet we have encountered numerous issues, including needing a new motor at 70,[redacted] miles. The extended warranties we bought have not provided sufficient coverage, leaving us feeling swindled and disappointed. When attempting to trade in for a new vehicle, we were offered unreasonably low trade-in values and high monthly payments. Given our current financial situation and the ongoing problems with our car, we are eager to explore alternatives promptly. We hope to find a mutually beneficial solution with Twin City Subaru to continue our loyalty to the brand and its service centers. Thank you for your attention to this matter and I look forward to your feedback.

After years of loyal ownership and meticulous servicing at the dealership, we sadly received news today that the engine of our beloved [redacted] Subaru Forester - powered by the BOXER DIESEL - has failed due to a known manufacturing flaw. Despite our unwavering support for Subaru, a brand we hold dear even in a country with modest incomes like Serbia, we find ourselves in disbelief. The Subaru that once felt like a cherished family member now sits broken, as we grapple with the disappointment of being told that the issue lies with the engine design rather than any fault of our own. The lack of assistance from the company at this time has left us heartbroken, unable to adequately express the sorrow we feel for our loss.

I noticed a safety concern that I wanted to bring up regarding Subaru vehicles. In comparison to other cars I've owned like Honda, Ford, Volkswagen, and BMW, when trying to exit those vehicles, I could simply pull the door handle and open the door regardless of whether it was locked or not. However, with our Subaru Crosstrek and other Subarus, you have to push a switch to unlock the door before being able to get out. This could be problematic in emergency situations, such as being upside down in a ditch or in the dark, where every second counts for safety. I believe Subaru should reconsider this design to enhance overall safety in potential life-threatening scenarios.

I have been saving for years to buy a new vehicle. After thorough research, we chose the [redacted] Subaru Outback because it meets our specific needs. Despite my health challenges and mobility issues, the Outback's rear storage fits a wheelchair, making it the perfect size for us. I am on Medicaid and food stamps, and my partner, Virginia, works at Walmart and cares for me. She is not knowledgeable about cars, so I want a reliable vehicle with a 10-year warranty due to safety concerns. I am a former member of the Canadian Armed Forces, but unfortunately, we do not qualify for any Subaru discounts or incentives. Any assistance from Subaru would be greatly appreciated. Best Regards, P.C.

I have been trying to resolve a transmission issue with my [redacted] Crosstrek since June [redacted], but despite interacting with four customer service representatives and one supervisor from the Customer Advocacy Department, the problem persists. I noticed a whine in 4th gear when the vehicle had 20,[redacted] miles and was still covered under warranty until October [redacted]. Ganley Subaru claimed the problem was caused by an aftermarket short shifter I installed, while Adventure Subaru mentioned bearing scoring and suggested a rebuild. Cascade Subaru later mentioned the same issue with additional gear damage, but their repair did not resolve the whine. Adventure Subaru's solution of rotating my tires to newer ones miraculously made the noise disappear, which left me puzzled as my tires were matching, standard-sized, and 15,[redacted] miles old. After ten months, multiple dealers, and rebuild attempts, the ultimate suggestion was to resolve the transmission issue by purchasing new tires, which seems questionable.

Dear Concerned Party, I am a retiree and the proud owner of a [redacted] Crosstrek. I bought it a few years back with less than 20,[redacted] miles. My sons own 3 Subarus, and collectively, our family has purchased 5 in the past 4 years. We all appreciate the exceptional road handling capabilities of Subaru vehicles. Unfortunately, my Crosstrek has had multiple issues that required various repairs, including replacing a switch and the AC fan motor. Despite multiple visits to Subaru dealers for these issues, the AC is now not providing cold air even after recent repairs. With fewer than 60,[redacted] miles on the vehicle, I checked the AC charge and tried troubleshooting steps without success. I have upcoming costly maintenance scheduled along with a potential need to replace the AC compressor, which I might need to delay due to associated expenses. I've noticed online that many Crosstrek owners face similar AC challenges. Given Subaru's reputation for customer service, I wanted to inquire about any programs, specials, or assistance available to help prepare my vehicle for the approaching summer in Nashville. I would appreciate any guidance or solutions you can provide. Thank you in advance for your support. Best regards, Bruce A Forbes

Subject: Feedback and Suggestions for Subaru Dear Subaru America, I am a proud owner of a [redacted] Subaru Outback 2.5 Limited in red, my third Subaru, which I adore. The car has a fantastic Harmon Kardon 12 speaker sound system, a feature I had to bundle with a moonroof package even though I have never used the moonroof in over four years. I am considering upgrading to a [redacted] Subaru Onyx Edition XT, but I am disappointed that the Harmon Kardon sound system is only available with the moonroof package. I hope that in [redacted], Subaru can offer the Harmon Kardon system as a standalone option without the moonroof. I have recommended Subaru to family members, like my cousins, who also recently purchased Subarus after hearing about my positive experiences. On a different note, I suggest the idea of a Subaru Outback Rally version in a striking WR Blue color, similar to special editions offered by Ford and GM. I appreciate Subaru's manufacturing in Lafayette, Indiana, especially considering my commitment to avoid Chinese-made products post-Covid 19. Sincerely, Roy A. Sartin Jr.

Hello, I own a [redacted] Subaru Impreza with a Starlink Multimedia System. I have a 6.5-inch screen without a CD player. Lately, I've been facing issues with my audio playback from USB sticks. I saved multiple CDs on separate folders on a USB stick but when I try to browse by album, it doesn't display the list of albums I saved. Instead, when I browse by song, it shows all the songs but plays them randomly. I want to be able to select and play all songs from one album sequentially. Can anyone help me with the following: 1. How to make the "browse by album" feature show all folders on the USB stick? 2. How to play all songs from one album in order? Thank you, L. I. Lexington, KY

On July 4, [redacted], our daughter's [redacted] Impreza with 44,[redacted] miles experienced A/C issues. Despite no warning lights, the A/C failed. While getting fuel, the car wouldn't start. Subaru roadside assistance towed it to Twin Falls Idaho dealership. They gave her a service loaner. On July 5th, they said the car had a major engine failure. To estimate repairs, they needed to remove the engine for $1,[redacted]. Repair costs could be between $5,[redacted] and $8,[redacted]. I contacted them on July 6th for the estimate and the root cause of the failure. Her warranty expired in Feb [redacted]. I have yet to receive any follow-up from the dealer.

Hello, I'm George Sanchez. Recently, I purchased a [redacted] Subaru WRX with only 28,[redacted] miles. Unfortunately, within the three months of owning it, the car has been problematic. After visiting a Subaru dealership, the first one I went to suggested it was the alternator, but changing it did not solve the issue. Another mechanic identified the problem as the ignition coils and spark plugs instead. The repeated towing and diagnostic fees have drained my finances, especially during the current pandemic, where work opportunities are limited. I have now rented two cars for two weeks while grappling with the unforeseen repair costs. I would appreciate a call to discuss a resolution for this situation, as it is unfair to face such challenges with a recently purchased vehicle that has low mileage. Thank you for your time. -George

We have driven 80,[redacted] miles on our [redacted] Crosstrek. I am currently replacing the third hub due to faulty bearings bought at a garage sale. I initially changed the driver's side front, then the passenger's side rear, and now the passenger's side front. If you Google this issue, you will see many others facing the same problem. This widespread issue should prompt a recall. It is disappointing and unprofessional, and has influenced my decision not to purchase another vehicle from your company.

To the Don K Subaru team in Whitefish, MT, After a month of owning my "certified pre-owned vehicle," it started running very inconsistently. Facing numerous issues and struggles to get refunded for the faulty battery, I took it to a Subaru dealership in CDA, ID, where they informed me that the engine/transmission was failing, even though it should have been covered under the extended warranty I bought. Recently widowed in June [redacted], I needed a reliable car. I ended up losing thousands of dollars I couldn't afford to lose and switched to a Honda Pilot, which has been consistently reliable. Despite having no problems with the salesman, Dirk Erikson, I encountered rudeness and unprofessionalism from your supervisors. The management team's treatment was disrespectful and unpleasant, especially given my recent loss. I had a completely different experience at the Subaru dealer in CDA, where they were honest about the car's issues. In the end, I traded in the Subaru, incurring additional costs due to taxes, fees, and the difference in trade-in value for the new car. It also took over a month to receive my extended warranty refund from Don K. I have unsubscribed from Don K notifications multiple times, and I have also forwarded a copy of this letter to Subaru Headquarters. Best, Brandis G 🌺